Customer Service Coordinator - Devens, United States - KMC Solutions

KMC Solutions
KMC Solutions
Verified Company
Devens, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
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Are you seeking a career opportunity with potential for growth, advancement, and the possibility of transitioning from temporary to permanent employment? Consider joining our AEROSPACE client in Devens, MA Upon conversion, you'll have access to excellent benefits_
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We are looking for someone who has at least four or more years of related experience in administrative, marketing/customer service, or product support areas. _
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Should be PROFICIENT in MICROSOFT EXCEL. _
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Previous experience in CONTRACT REVIEW in a manufacturing environment will highly be considered._


Job Title:
Customer Account Coordinator


Location:
Devens, MA


Duration:9 month assignment, no more than 12 months

Work schedule: 1st shift 8:00 am - 5:00 pm


JOB RESPONSIBILITIES:


  • Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.
  • Establishes and maintains customer relationships through courteous and efficient servicing of customer requests. Maintains regular communication with assigned customer accounts and responds to customer service issues.
  • Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality with regard to customer and company matters for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.
  • Planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production and/or provisioning lead‐time.
  • Updating sales order with delivery date and repair costs. Develops action plans to address past due items. Mayhave oversight of order entry activity and shipping for spares. Shipments, obtaining up‐to‐date shipping information, and following up with the customer, processes, and customers.

JOB QUALIFICATIONS:


  • Responds to requests for quotations in a timely manner and coordinates with price estimating. Reviews pricing
  • Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry,
  • Releases repairs to production when customer approval is received by submitting work order to scheduler and
  • Monitors delivery status and provides status reports to customers by gathering data, researching outstanding
  • Develops knowledge of procurement practices and FAA regulations, Parker products and manufacturing
  • One to two years of related college level courses, certificate completion or related job training in contracts or business administration that has provided both theoretical and practical knowledge in the field.
  • Demonstrated ability to perform the essential functions of the job typically acquired through four or more years of related experience in administrative, marketing/customer service, or product support areas.
  • Knowledge and understanding of customer service administration policies and practices, and FAA regulations including government procurement if applicable.

Job Types:
Full-time, Contract


Pay:
$ $27.00 per hour


Benefits:


  • Dental insurance
  • Health insurance

Experience level:

  • 3 years
  • 4 years

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Application Question(s):

  • Are you comfortable with working on a month assignment?
  • What Microsoft Excel functions are you familiar with?
  • How many years of administrative, marketing/customer service, or product support areas or related experience?
  • How many years of contract review in a manufacturing environment experience do you have?

Work Location:
In person
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