Service Coordinator - Worcester, United States - Fire Equipment Inc

Fire Equipment Inc

Verified Company

Worcester, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job description:

Fire Equipment Inc. is a full service life safety company. Since 1928, we have led the way in the fire protection industry providing inspections, installation, design and repairs. We provide our services to a wide range of industries throughout the New England area.

FEI is a third generation family owned and operated company. As such, FEI understands that open communication with both employees and clients is critical. Employees and clients alike are considered to be part of the FEI family.

Our employees take extreme pride in carrying out the company's mission: to provide total life safety solutions protecting lives, valuable assets, and property.

Responsibilities:

Schedule and dispatch field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs
Ensure all service requests and dispatches are well documented, coordinated, prioritized, organized, and that information is accurately entered into CRM system
Utilize and maintain an electronic scheduling program. Provide daily updates as necessary
Review, process and distribute all service documentation including service work orders
Respond to all customer requests for information or assistance
Proactively followup with customer after completion of service visit to ensure a high level of satisfaction with quality of work received
Process daily work received from technicians
Manage service request from the point of scheduling through the completion of service
Maintain accurate customer information at all times
Assist service management as needed
Other duties as assigned.

Minimum Qualifications:

Minimum 2 years scheduling experience, experience scheduling technicians highly preferred
Must be detail oriented with strong communications skills
Ability to handle multiple tasks simultaneously
Must be able to prioritize existing workload while handling emergency requests
Ability to interact with both customers and technicians in a friendly and professional manner
High school diploma or equivalent

Benefits

Competitive Pay
401(k) with company match
Medical, Dental & Vision Insurance Package
Disability & Life Insurance Package
Paid Vacation & Holidays
Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer._ _EOE disability/veteran_

Salary:
$ $30.00 per hour

Benefits: