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    Overnight Program Monitor - San Francisco, United States - SWORDS TO PLOWSHARES VETERANS RIGHTS ORGANIZATION

    SWORDS TO PLOWSHARES VETERANS RIGHTS ORGANIZATION
    SWORDS TO PLOWSHARES VETERANS RIGHTS ORGANIZATION San Francisco, United States

    3 days ago

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    Description


    Job Title: Overnight Program Monitor - Veterans Commons - Overnight
    Location: Veterans Commons, 150 Otis St, San Francisco, CA 94103
    Employment Type: Part-Time, Non-Exempt
    Schedule: Monday to Friday; 10:00 PM to 6:00 AM

    Summary

    The Program Monitor serves as the frontline representative of Swords to Plowshares property management, responsible for upholding safety and security protocols. They welcome tenants and visitors, oversee building traffic, maintain building security, and facilitate effective communication with residents, guests, service providers, and colleagues. As integral members of the site team, they contribute to maintaining excellent customer service standards, cleanliness, and a safe environment. Additionally, they provide round-the-clock security and promptly respond to building and tenant emergencies. Program Monitors must demonstrate professionalism, courtesy, and respect towards tenants and guests while enforcing property regulations and fostering a hospitable atmosphere. This role reports to the Assistant Property Manager.

    Responsibilities

    Responsibilities
    • Provide courteous and professional service to Residents and their guests while maintaining appropriate boundaries.
    • Screen all visitors entering the building, inform them of the visitor policy, check visitor ID, and sign visitors in and out of the building.
    • Promote compliance with building policies, including communicating denial of entry to visitors who violate the rules.
    • Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.).
    • Answer all incoming calls and redirect them or take messages.
    • Assist tenants with questions, completion of work orders, incident reports, and address complaints. Replenish and make copies of all necessary paperwork, work orders, incident reports, and grievance forms.
    • Receive letters, packages, etc., log all letters and packages received in Activebuilder, and distribute them.
    • Complete accurate daily shift reports and incident reports prior to the completion of the shift. Ensure all communications and building activity, including unusual events and violations of community rules, visitor policy, and other pertinent building policies, are documented.
    • Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms, and other duties assigned by management.
    • Maintain 86 list and inform Property Management of any updates.
    • Maintain complete and accurate building logs (visitor log, vendor log, overnight log, daily log).
    • Attend monthly program monitor meetings.
    • Investigate residence floors when necessary and appropriate (e.g., noise complaints, facilities issues, etc.).
    • Respond to emergencies by calling the appropriate emergency services (i.e., police, ambulance, fire department) and on-call staff. Act as a resource in emergency situations.
    • Attend and actively participate in staff meetings and training as assigned by your supervisor, including mandatory meetings held outside of scheduled work hours.
    • Must be able to perform all tasks as assigned by management with what would be considered reasonable accommodation.
    • Maintain regular communication with treatment and property management staff to ensure effective support for veteran residents.
    Requirements & Qualifications

    The ideal candidate will bring the skills, experience, and qualifications described below:

    - An understanding of and experience working with the issues of homelessness.

    - Commitment to helping formerly homeless people regain and maintain their independence.

    - Present a relaxed, courteous, and professional communication style even under pressure.

    - Organized with attention to detail.

    - Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency's Diversity Equality Initiative.

    - Ability to both work independently and be a part of a team.

    - Knowledgeable of Microsoft Suite of programs, including Microsoft Word, Microsoft Excel, and Microsoft Outlook. In addition to general computer programs, the Program Monitor will use our property management software system RealPage/Activebuilding and needs solid computer skills, organization skills, and excellent alphabetization and filing skills.

    Applicants with de-escalation and conflict resolution training recognized.

    - Employee must be able to perform all essential job requirements and responsibilities within what would be considered reasonable accommodation.

    - Applicants are required to learn basic computer word processing and databases, etc.

    - Ability to appropriately respond to and defuse tension.

    Experience

    Minimum of three (3) years' experience working with "hard to serve", substance abuse and mental health clients, with at least one (1) year in a human service agency. Translatable military experience and skills may be alternatively substituted.

    Physical Requirements

    - Ability to maneuver throughout the building, including stairs.

    - Ability to sit for extended periods of time.

    - Ability to lift 50 lbs.

    - Ability to function under stressful circumstances and emergency situations.

    Skills

    - Ability to remain calm and responsible during emergencies.

    - An understanding of and ability to communicate with diverse types of people.

    - Ability to follow complex oral and written instructions.

    Diversity, Equity, and Inclusion Statement of Intent:

    Swords to Plowshares is fully committed to the ongoing work of creating a more diverse, equitable, and inclusive organization. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

    We stand against injustice and discrimination of all kinds. This includes mistreatment based on race, age, color, veteran/military status, language, ethnic background, national origin, ancestry, ability, religion, sexual orientation, gender identity, or gender expression, other status protected by law, and the other qualities/traits that make you unique. We encourage applications from all qualified individuals.
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