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Arcadia

    Member Service Representative - Arcadia, United States - Medix Staffing Solutions, Inc.

    Medix Staffing Solutions, Inc.
    Medix Staffing Solutions, Inc. Arcadia, United States

    3 weeks ago

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    Description

    **Member Service Representative**

    location Arcadia, California, United States type contract Compensation Compensation : $17.00 per hour payRate Job ID : category Admin Date Added: 01/10/2022 Date Added: 01/10/2022 JOB DESCRIPTION **Job: Member Service Representative**

    **Hours: Monday-Friday 8am-5pm or 9am-6pm**

    **Location: 60 W. Huntington Dr. Suite 200 Arcadia, CA 91007**

    **Pay: $17-21 DOE**

    **Job Description**

    **Member Services Representatives are the main point of contact, interfacing with members, prospective members, providers, brokers, and vendors. A successful Member Services Representative is polite, courteous, able to solve problems quickly and effectively, and focused on providing a positive and lasting impression.**

    **Member Services Representatives are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action.**

    **Responsibilities**

    **Manage inbound and outbound calls, faxes, and emails in a call center environment**

    **Assists members, providers, medical groups, vendors, and other delegates in addressing their needs, complaints, and other issues with services and access to care**

    **Responds efficiently and accurately to callers and explains possible solutions**

    **Engages in active listening with callers, confirming or clarifying information and diffusing angry members as needed**

    **Follows communication scripts when handling different topics**

    **Builds sustainable relationships and engages members by going the extra mile**

    **Keep records of all conversations in our central database**

    **Additional projects assigned by management**

    **Must haves**

    **Fluent in Vietnamese, Korean or Mandarin/Cantonese**

    **Highschool diploma**

    **Customer service experience, plus if call service experience**

    **Comfortable working in a call center environment**

    **COVID vax**

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