- Service the RBC team when they are visiting Members and out of the office to ensure that the level of customer service to their members is met, providing back up in the form of retail, marketing, financial and operation consultation to their members.
- Create general correspondence for new programs and any program changes which includes e-mail communications, memos, letters, handouts, reports, spreadsheets, and presentations.
- Act as a liaison and mediate between Members and other divisions/departments of CCA, mills, vendor partners, etc.
- Assimilate new Members and visit each new Member's location initially to oversee the set-up of the new member's store. Support the Company mission statement of developing and establishing meaningful relationships through a culture of mutual trust, communicate regularly with members, and travel to and provide support at annual conventions.
- Coordinate and assist with seminars, conference calls, webinars, annual member survey, and other divisional needs.
- Advise members of all Carpet One Floor & Home and Flooring America/Canada of services and programs available for their use and explain how each service and program will benefit their business, helping them to understand how to maximize their core purchases and their net rebates.
- Bachelor's degree in business, marketing or communications or equivalent experience.
- 2-3 years' retail sales or customer service, along with administrative or coordinator experience.
- Ability to prioritize tasks, respond quickly, and absorb new information.
- Excellent verbal and written communication skills.
- Ability to prepare communications from draft.
- Must be able to interpret a variety of complex instructions and comprehend procedures.
- Ability to perform information/data gathering assignments with little or no supervision.
- We were recognized as one of New Hampshire's Best Companies to Work For in 2002, 2004, 2013, 2014, 2015, 2016, 2019, 2020, 2021, 2022 and we made it into the Hall of Fame in 2017 and 2018
- We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members
- We recognize YOU for your accomplishments and contributions through development, growth, and compensation
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life's various stages and situations.
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Assistant Account Manager - Manchester, United States - CCA Global Partners
Description
Building a better world That's what we do here at CCA Global Partners. We bring family-owned businesses across North America together to make them stronger independent competitors, keeping that American Dream alive With a focus on people, communities, and independence we're working together to make an impact on main street business across the to join us??? CCA is an employer like none other, with a hybrid work schedule, flexible time off, and benefits focused on the needs of our employees and their families. Join our passionate team today and unlock YOUR futureWe are seeking a highly collaborative and customer service-oriented professional as an Assistant Account Manager (Assistant Regional Business Consultant) in our Manchester, NH office for our Retail Groups division to provide service and backup to members of the Regional Business Consultant (RBC) team as they are traveling. You will be responsible for implementing and completing various member services functions, nurturing member relationships, coordinating multiple projects, and supporting the Carpet One and Flooring America/Canada Member Services department.
In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays.
Our Assistant Regional Business Consultant will:
CCA Global Partners remarkable cooperative business model empowers thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing them the scale, resources and innovation that create sustainability, growth, and effective competition in today's evolving marketplace.
Thriving on our core values and approaching success with the CCA Way.
Proud to be an Equal Opportunity Employer. #ZR
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