-
Customer Service Representative
2 weeks ago
PSI Virginia Newport News, United StatesWe were founded on the principles of passion, high performance, innovation, and development. Working with a multitude of different clients across the nation, we have found that taking a personalized approach and cultivating the relationships between clients and their customers ha ...
-
Customer Service Representative
6 days ago
Ferguson Enterprises, LLC Newport News, United States**Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...
-
Patient Services Representative
6 days ago
Riverside Regional Medical Center Newport News, United StatesNewport News, Virginia · Overview · Works under the supervision of the Supervisor/Manager/Director. Safely and efficiently transports patients, patient's belongings and charts via wheelchair, stretcher, and/or bed. Works as an integral member of the team to assist in transporting ...
-
Patient Services Representative
5 hours ago
Brightview Llc Newport News, United States**Patient Services Representative** · - Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcom ...
-
Patient Service Representative
5 hours ago
TPMG Lung and Sleep at Newport News Newport News, United States**Tidewater Physicians Multispecialty Group (TPMG) is looking for Qualified Patient Service Representatives for our Suffolk locations** · **Competitive Pay Starting at $15/ hr** · **Major Duties and Responsibilities** · - Appointment scheduler on multiple telephone line system. · ...
-
Guest Service Representative
5 hours ago
Gardiner House Newport, United StatesGuest Services Associate · **Job Requirements**: · - Guide guests through the guest registration process and provide information about the Inn and area attractions. · - Complete daily shift checklist. · - Process transactions following established procedures. · - Answer and trans ...
-
Guest Services Representative
5 hours ago
US Air Combat Command Langley AFB, United States**Duties**: · - Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. · - Ensures that only authorized patrons use government sponsored quarters. · - Calculates and posts charges to patrons' accounts and balances totals with ...
-
Service Bdc Representative
1 day ago
Priority Honda Hampton Hampton, United States**Dealership**: L0579 Priority Honda Hampton · **Do you have a knack for providing outstanding customer service?** · **Priority Honda Hampton is NOW Hiring** · **Join our Business Development Team Today** · If you are a customer service professional with great people and computer ...
-
Guest Services Representative
2 weeks ago
Landmark Hotel Group Hampton, United States**Front Desk Agent / Guest Services Representative (flexible shifts 7am-3pm/3pm-11pm)** · **Holiday Inn Express** · **Full Time** · **$250 Signing Bonus** · At Landmark, **PEOPLE **are our business. Serving our guests, clients, and team members is our **PASSION** · Be part of som ...
-
Customer Service Representative
4 days ago
The Michelle Martin Group Hampton, United States**Join us as a Customer Service Representative,** first point of contact for customers · As a Customer Service Representative, you'll be the primary point of contact, delivering top-notch service. Your helpful communication skills and ability to problem solve quickly and efficien ...
-
Customer Service Representative
3 days ago
L.T.L Management Hampton, United StatesL.T.L Management is a growing distribution company located in the Hampton roads area. We are creating an incredible culture for our associates and managers, and we are excited about what the future brings. · We are looking for customer service field representatives with the abili ...
-
Customer Service Representative
3 days ago
Seacoast Tree and Turf Care North Hampton, United States_**Our team is growing If you have a willingness to learn we are looking for you to join us**_ · - This position is Monday - Friday 7:30 am to 4:00 pm. · - Any customer interaction must be handled professionally and in a timely manner. · - Strong computer skills including CRM exp ...
-
Customer Service Representative
2 weeks ago
Hutton Power & Light Norfolk, United StatesAre you ready to ignite your career with Hutton Electric Heating & Air in Norfolk, VA? We're on the hunt for a dynamic individual to fill the role of **full-time Customer Service Representative** Imagine yourself as the hero of our customer interactions, shaping experiences and l ...
-
Payroll Assure Hampton, United StatesAt Payroll Assure we believe the customer experience is essential to our success. We are looking for a Part Time Payroll Customer Service Representative to be involved in all aspects of our daily payroll processing. · We all participate in the day to day operations. Answering pho ...
-
Customer Service Representative
1 day ago
David Misiego - State Farm Agent Newport Beach, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-b ...
-
Customer Service Representative
2 weeks ago
Century Communities Newport Beach, United States**About Century Communities** · - As one of the nation's largest homebuilders and an industry leader in online home sales, we know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities, and benefits to build a thriving and ...
-
Customer Service Representative
6 days ago
Imerys Chesapeake, United StatesThe Company · The world's leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022. · - If you want to grow your skills and develop your career, find out more at · The Posit ...
-
Customer Service Representative
1 week ago
Blimpie/Nrgize Lifestyle Smoothies Norfolk, United StatesProviding excellent customer service that promote satisfaction · Greeting customers and assisting with menu item · Making recommendations or sharing additional information upon request · Proven work experience as a great customer service representative · Ability to develop constr ...
-
Guest Service Representative
1 week ago
Nothing Bundt Cakes Newport News, United StatesThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first p Guest Service, Representative ...
-
Customer Service Representative
2 weeks ago
Port City Air Portsmouth, United StatesPort City Air (PCA) is a full service and multi-faceted aviation service company located at Portsmouth International Airport with operations running 24/7. · As a Customer Service Representative at Port City Air, you will have a front row seat in the exciting aviation industry, an ...
Customer Service Representative II - Newport News, United States - Hampton Roads Transit
Description
** Hampton Roads Transit**
** Customer Service Representative II (PT) (HRT INTERNAL EMPLOYEES ONLY)**
Newport News, VA 23607
**Hourly Wage: $ ** **Job Posting Close Date: August 21, 2021** **Location: Newport News** The Customer Service Representative II is responsible for maintaining outstanding customer service as per Company standards, processing sales quickly, accurately and efficiently, event ticket sales, ID badge operations and safeguarding company assets.
**Essential Job Functions:**
(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
Maintain an awareness of transit and route information.
Accurately maintain all cash and media.
Assist and answer customer requests.
Enter all media from register into the tally program.
Maintain supplies and route schedules are stocked.
Any other tasks as assigned from time to time by any manager.
Process and respond to customer complaints and inquires.
Answer telephone inquiries, providing information on routes, schedules, fares and other information about HRT services.
Responsible for reviewing, implementing, and updating Emergency Operations Procedures relating to customer service.
Update consignment and complete weekly audits
Process Half Fare Ids and maintain Half Fare database.
Process and respond to customer complaints and inquiries.
Provide departmental clerical needs to include word processing and spreadsheets.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
Responsible for maintaining a general awareness of HRTs EMS
Responsible for handling all related job responsibilities in accordance to HRTs Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan
All other duties as assigned
**Required Knowledge, Abilities and Skills essential to Job Functions:**
Possess excellent written and verbal communication skills and a clear, pleasant telephone voice; knowledge of customer service and public relations techniques, principles and practices; general knowledge of the Hampton Roads area; able to deal effectively with the public; ability to understand and follow written and oral directions; able to keep simple records; ability to operate standard office equipment; ability to process information/media (ticket passes, mail orders, etc.) through register system; ability to communicate with customer service representatives and customers; ability to read, count, and write to accurately complete all documentation; and ability to operate all equipment necessary to perform the job. Knowledgeable of Microsoft suite.
**Required software knowledge and skills essential to job functions:**
Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.
Software applications:
Microsoft Suite
**Training and/or Education:**
A high school diploma or GED certificate supplemented by training in data entry.
**Required Experience:**
Preferred 1 year experience in customer service and cashiering. One year of providing quality customer service to include general office experience and data entry.
**Licenses or Certificates:**
Virginia Drivers License
**Special Requirements:**
Must be able to read, write; must successfully demonstrate knowledge of, office and telephone protocol and ability to read and interpret schedules, media releases, etc. Ability to deal with customers in an efficient polite manner. Must have excellent computer skills to include word processing and spreadsheets. This position is classified as essential personnel.
**FLSA Status:**
Non-exempt
**Physical Demands:**
Work requires extensive operation of a keyboard device and continuous use of telephone. Must be able to lift up to 25 lbs. Physical ability to stand for extended periods and to move and handle boxes of media, which entails lifting, and perform all functions as set forth above. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Unusual Demands:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Ability to work varied hours/days, including nights, weekends, and holidays, as needed. Duties may require overtime.