Customer Service Representative - Mountainside, United States - Corbett Exterminating Corp.

Corbett Exterminating Corp. Mountainside, United States

1 week ago

Description

Job Description

The Customer Service Representative is responsible for the overall day-to-day management of assigned accounts. This role interacts directly with our customers. It is truly important to always have a happy and helpful attitude. Continuously drive service excellence throughout the organization. Inform the leadership team of all challenges and changes. Must have the ability to keep up with a fast-paced work volume daily. Exercise sound judgment in handling customer calls, complaints, and issues. Ability to engage using teamwork/collaboration, motivation, and development to lead 100% customer satisfaction. Skills assessment tests will be given during the hiring process.

Job Responsibilities

Become an expert on Corbett Exterminating's services, pricing, and proposals.

Always work as a positive team member.

Be flexible when needed to assist a fellow team member.

Cross Train on various accounts.

Maintain efficient notes on all customer calls.

Respond to customers in a timely fashion.

Always remember to provide satisfactory responses to customer inquiries and problems.

Investigate successful treatment plans for repeated customer problems by reviewing problem accounts with field managers.

Regularly research and follow-up on customer services, especially but not limited to, unidentified insect service calls, repeat service calls relating to any pest, general problem accounts, etc.

All follow-up calls must occur before the end of the business day. Inquire why customers are canceling and attempt to save the relationship.

Experience

A minimum of 10 years' experience in a high-level customer service, administrative or office assistant role.

Job Skills

For this role, the skills listed below are what we are looking for above all else:

Ability to lead by example.

Creating positive change.

Ability to lead team to achieve customer service success.

Positive Attitude and excellent communication skills

Commitment to Corbett Exterminating's evolving culture.

Must have at least 10 years of proven customer service experience.

Must have the ability to navigate computer systems.

Must be a quick learner in the event of a systems or process change/update.

Proficient in Microsoft Word, Outlook, Excel, and PowerPoint.

Bi-lingual (Spanish & English) is a plus.

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