Customer Service Representative - Iselin, United States - TDK Corporation of America

TDK Corporation of America

Verified Company

Iselin, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more.

TDK is committed to technical excellence, steady growth and personal development.

We value quality, customer service, positive attitudes, continuous improvement, and initiative We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance.

We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer.- This position will be Hybrid

Main Responsibilities:_

Correspondence Reading

Read correspondence from both internal and external sources.

Delivery Followup

Monitor and/or report company fill rate performance to delivery schedules.

Order Monitoring

Monitor and verify the status of customer orders.

Order Reporting

Prepare and/or deliver orders coverage, shipments, invoicing and other reports related to order processing.

Vendor Scheduling

Arrange scheduling for vendors' production facility in order to meet delivery requirements.

Customer Relationships

Maintain customer relationships by interfacing with customer staff (engineering, purchasing, etc.)

Order Processing

Process/fill orders and/or verify pricing and terms.

Inventory Planning

Plan and document future inventory needs, policies and procedures. Plan levels of inventory required and ensure that replenishment techniques are executed properly.

Customer Inquiries

Respond to customer or potential customer requests for information and/or problem solving.

Non-Moving Inventory

Identify nonmoving inventory items and arrange for disposal.

Qualifications:

At least 1+ years of Customer Service experience working with large orders.
Experience with supply chain/logistics, order management and inventory levels.
Must be at an intermediate level working in Excel.
Ability to multitask, organize, and prioritize work.
Experience with SAP.

The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.