- Answering Phones: Serve as the primary point of contact for incoming calls, providing excellent customer service and directing calls to the appropriate individuals promptly.
- Gatekeeper: Must be able to screen and prioritize visitors along with incoming communications, including emails and mail, and manage correspondence accordingly. Exercise discretion and judgment in handling sensitive information.
- Data Entry: Accurately enter and maintain data in various databases and spreadsheets. Ensure data integrity and completeness while adhering to established guidelines and procedures.
- Customer Service: Assist customer service with creating the sales guide and administrative tasks as needed. Occasionally will need to assist customers with inquiries, orders, and concerns in a courteous and professional manner. Resolve issues promptly and escalate complex matters to the appropriate personnel as needed.
- Web Orders: Process online orders accurately and efficiently. Coordinate with the warehouse team to ensure timely fulfillment and delivery of orders. Monitor inventory levels and update product listings as necessary.
- General Office Help: Provide general administrative support, including filing, photocopying, scanning, and organizing documents. Assist with scheduling appointments, meetings, organizing events and employee communication. Main point of contact for copiers, postage, vending machines
- Other duties/responsibilities as assigned or apparent.
- Proven experience as an Administrative Assistant or in a similar role.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency in MS Office applications (Word, Excel, Outlook).
- Attention to detail and high level of accuracy.
- Ability to prioritize tasks and manage multiple deadlines effectively.
- Customer-focused with a positive attitude and strong interpersonal skills.
- Experience with data entry and maintaining databases is preferred.
- Familiarity with web-based ordering systems is a plus.
- Must be able to read, write, and speak English.
- High school diploma or equivalent required; additional education or certification in administrative assistance or related field is advantageous.
- Position requires about 5% travel occasionally running errands, must have a valid driver's license and a clean driving record
- Communicates via phone, email, in person
- Required to sit, perform keyboard work, for prolonged periods of time
- Operates a computer and other office equipment such as a copy machine and printer.
- Talk and hear to coordinate day-to-day phone and in person transactions
- Required to walk and stand for extended periods of time.
- Lift and/or move up to 50 lbs.
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Administrative Assistant - Winona, United States - Knitcraft Corporation
6 days ago
Description
Job Description
Job DescriptionSalary:JOB SUMMARY
Responsible for handling various administrative tasks efficiently and effectively. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The Administrative Assistant will play a crucial role in providing support to the team and ensuring the smooth operation of daily activities.
RESPONSIBILITIES
QUALIFICATIONS
SKILLS AND ABILITIES
EDUCATION and EXPERIENCE
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
CONTACTS: Internal and External – Continuously %)
Contacts involve giving or exchanging information of a limited controversial nature.
Regularly
Frequently
Occasionally
Standard office environment. The noise level is usually low, due to office equipment.