Jobs
>
Account Manager
>
Chicago

    Account Manager - Chicago, United States - SPINS

    SPINS
    SPINS Chicago, United States

    1 week ago

    Default job background
    Description
    Who We Are

    For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail.

    We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer.

    Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices.

    SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market.

    Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs.

    At SPINS, behind all of our impressive data is our real differentiator, our people.

    We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

    Account Manager Customer Success

    Our Customer Success organization

    Customer Success falls within the Revenue Organization.

    This organization is responsible for the attainment and retention of revenue, in other words the sales and service engine for SPINS and the supplemental support functions that help bolster these functions like sales operations, solution architects, etc.

    The sum of the parts is greater than the whole.

    We share in one another's wins, we offer support to one another continually, and we also expect that everyone steps up.

    Our team has a strong work ethic, focus on continual improvement and questions everything.

    We are the champion for our customers/clients; we feel like we are part of their success and ultimately love to help and solve iss Our industry is experiencing the need for our team to expand and provide scalable solutions.

    We are adding an Account Manager (Individual Contributor) to the team. This Account Manager will manage relationships and accounts with key business-to-business (B2B) customers. This role involves ensuring customer satisfaction, promoting retention, and driving revenue growth within the assigned accounts.

    This position works with clients and internal teams across SPINS to educate, engage, and empower clients to achieve their strategic objectives.

    This individual will be working directly with management at our client companies to understand their opportunities and develop growth solutions and strategies to capture them.

    This individual contributor role reports to the Manager, Customer Success of the Big Consumer Packaged Goods (CPG) & Financial Partners Group (FPG) segment.

    What You Will Do


    Our Customer Success Team is an important element of our business and represents the ability to assist our clients knowledge of SPINS data, embrace, and gain value from our SPINS solutions.

    The Account Manager will work a book of business of high valued customers within the Big CPG & FPG segment.

    Relationship Management

    You will be an advisor to your clients; gain a deep understanding of their business, challenges, needs and goals to help them derive maximum value from their investment with SPINS
    Including development and maintenance of strong relationships within the client company beyond just the main point of contact and users of tools
    Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
    Host and curate content for delivery at quarterly business reviews and account top to tops with key executives from SPINS and the client
    Act as a SPINS product expert using this knowledge to deliver the value of our data, tools, and solutions to our clients
    Form a strong business alliance with clients to understand client goals and objectives and quickly deliver solutions in support of them with minimal guidance
    Demonstrate best practices across client base and deliver insights and advice based on those practices
    Manage proactive communication and client touch points including change management from a data and product perspective

    Account Planning & Strategy

    Champion the customer journey, including negotiating complex contract renewals to maximize net retention, mitigate risk, and ensure client satisfaction
    Develop strategies to expand engagement, enable adoption and mitigate churn to drive long-term account growth
    Anticipate client needs and manage client escalations that are raised to you from your partners and the client
    Be the voice of your client by capturing and communicating client needs and feedback to Product and Data teams
    Develop strategic account plans in collaboration with cross-functional teams to achieve revenue targets and business objectives

    Revenue Ownership

    Cultivate strong client champions and advocates through building and maintaining strong, long-lasting client relationships with various stakeholders within the organization
    Identify new opportunities for expansion within the current client set of services.
    Prepare proposals, negotiate contracts, and work with legal and finance teams to finalize agreements with clients
    Ensure contracts are accurately documented, managed, and renewed in a timely manner

    What You Bring

    BA/BS degree in Business Administration or related quantitative field of study
    5+ years of experience in customer-facing success, account management, or strategic consulting role; experience in enterprise account management or a related role, preferably in the B2B sector
    Excellent ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
    Strong oral and written communication skills including delivering of presentations and proposals
    Ability to engage with clients at all levels - from Analyst to C-Suite
    Ability to listen hard, discover client goals, and identify relevant solutions
    Ability to understand the client mindset and offer solutions
    Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint
    Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through client issues
    Strong communication skills and experience building working relationships both internally and externally to facilitate a flawless client experience
    Experience in owning and proving renewal excellence of subscription-based services is a requirement including working on complex RFPs
    Demonstrated understanding of the industry, market trends, and competitive landscape.
    CPG, Retail, or natural/specialty industry is a requirement

    We Give Bonus Points For

    Familiarity of contract management systems including DocuSign, Salesforce and or other CPQ management tooling is preferred
    Experience working with syndicated data (preferred SPINS, The Nielsen Co., IRI and/or data in a Consumer-Packaged Goods manufacturing setting) is a plus

    What SPINS Offers


    We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.

    We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works
    Virtual yoga, HIIT, meditation classes, and "team SPINS" Peloton rides

    Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.

    CEO Connect, a monthly informal small group Q&A session with our top leader
    Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

    The SPINS Way

    Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
    Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
    Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.

    Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that's greater than each individual contribution.


    For details about the information SPINS's collects about our applicants and how we use it, please see the SPINS Privacy Policy here.

    #J-18808-Ljbffr
  • Hydrite

    Account Manager

    1 hour ago

    Hydrite Chicago, United States

    **WHO WE ARE** · We are a company where **people matter**. · We are **family driven**. · We are **financially strong**. · And we are looking for problem-solvers to join our growing team. · **BENEFITS** · - Up to 10% Retirement Contribution · - $500 per Year Wellness Incentive · - ...

  • Allied Universal®

    Account Manager

    6 days ago

    Allied Universal® Chicago, United States

    Account Manager · **Overview**: · Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a cu ...

  • Securitas Inc.

    Account Manager

    1 week ago

    Securitas Inc. Chicago, United States

    **Account Manager** · We offer a full benefits package, PTO, weekly pay, and more · **Location**:Chicago, IL · **Pay**:$60K-$70K Annual Salary · **Benefits + Perks**: Medical, Dental, Vision, Paid Vacation, Employee Discounts, Wellness and Financial Programs · We help make your w ...

  • Aspen Surgical

    Account Manager

    22 hours ago

    Aspen Surgical Chicago, United States

    Account Manager · - Chicago, IL-Field Based · A Day in the Life · - Renew and expand business channels to grow Aspen's sales within current accounts in the United States. · - Identify opportunities to expand into new categories and drive increased usage of existing categories. Pr ...

  • Border States

    Account Manager

    4 days ago

    Border States Chicago, United States

    Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. · **This position will be located in**: Chicago, IL · **Job ...

  • The Vitality Group

    Account Manager

    1 week ago

    The Vitality Group Chicago, United States

    Client Servicing · - Chicago, IL, Hybrid · **Description** · The Account Manager is responsible for planning and designing engagement growth plans and executing and tracking them - including engaging the appropriate operational, actuarial and management teams as needed. Further, ...

  • Verra Mobility

    Account Manager

    2 days ago

    Verra Mobility Chicago, United States

    **Who we are...** · Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 r ...

  • Esri

    Account Manager

    2 days ago

    Esri Chicago, United States

    **Overview** · At Esri, we are committed to our users and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion. · **Responsibilities** · - **Build relationships. * ...

  • Intelligent Observation

    Account Manager

    1 week ago

    Intelligent Observation Chicago, United States

    **JOB TITLE**: Account Manager · **REPORTS TO**: Manager, Account Services · **JOB PURPOSE**: Responsible for overseeing and servicing a portfolio of assigned customers comprised of healthcare systems and hospitals. · **COMPANY BACKGROUND**: Intelligent Observation provides an el ...

  • United Airlines

    Account Manager

    22 hours ago

    United Airlines Chicago, United States

    **Description**: · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to anothe ...

  • Chubb

    Account Manager

    22 hours ago

    Chubb Chicago, United States

    Combined Insurance, a Chubb Company, is seeking an Account Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of 100 years. Come join our team of hard-working, talented professionals · **Job Summary** · ...

  • Cintas

    Account Manager

    1 week ago

    Cintas Chicago, United States

    **Requisition Number**: 173050 · Cintas is seeking an Account Manager to serve as a liaison between Cintas customers, sales and all business units. Responsibilities include managing business relationships with customers to ensure accurate and timely program implementation increas ...

  • Pall

    Account Manager

    2 days ago

    Pall Chicago, United States

    Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. · Learn about the Danaher Business System which makes everything possible. · The Account Manager - Territory ...

  • Pall Corporation

    Account Manager

    2 days ago

    Pall Corporation Chicago, United States

    Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. · Learn about the · Danaher Business System · which makes everything possible. · The Account Manager - Terri ...

  • Alter Domus

    Account Manager

    22 hours ago

    Alter Domus Chicago, United States

    **ABOUT US** · We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. · With a deep understanding of what it takes to succeed ...

  • Northern Trust Corp.

    Manager, Account Managers

    1 week ago

    Northern Trust Corp. Chicago, United States

    About Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most succe ...

  • Jim Tom - State Farm Agent

    Account Manager

    4 days ago

    Jim Tom - State Farm Agent Chicago, United States

    State Farm Agency seeks an insurance office rep - agent team member professional to join their team for a full-time role. Insurance experience is preferred, but we'll train the right person with the right skill set. You must possess required Insurance Licenses or be able to obtai ...

  • HUB International

    Director of Account Management

    22 hours ago

    HUB International Chicago, United States

    **About Specialty Program Group**: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands ...

  • WayFinder Logistics

    Carrier Account Manager

    2 days ago

    WayFinder Logistics Chicago, United States

    **Carrier Account Manager** · Job description · WayFinder Logistics is a fast-growing, third-party logistics (3PL) company offering freight brokerage (non-asset-based transportation) services, including intermodal, rail, truckload and LTL brokerage, transportation management and ...

  • Coloplast

    National Account Manager

    1 week ago

    Coloplast Chicago, United States

    **Video length**: 121 seconds · 2:01 · Q · Describe how our mission impacts others? · Hear from our team · Employee Q&A · **Video length**: 54 seconds · 0:54 · **We asked Angie, Head of Learning and Development**: · Q · What does professional development look like at Coloplast? · ...