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    Field Service Engineer - San Diego, United States - Trident Maritime Systems-Heavy Equipment Group

    Trident Maritime Systems-Heavy Equipment Group
    Trident Maritime Systems-Heavy Equipment Group San Diego, United States

    2 weeks ago

    Default job background
    Description
    Position:

    Field Service Engineer
    Come join a leader for over 160 years in the defense industries

    Company:

    Trident Maritime Systems-Heavy Equipment Group

    Job Location(s):

    San Diego, CA

    Start Date:

    Employment Term:

    Regular

    Employment Type:

    Full Time

    Starting Salary Range:

    Not Provided

    Required Education:

    High School or Equivalent

    Required Experience:

    5 to 20+ years

    Required Security Clearance:

    None

    Related Categories:

    Defense/Military/Intelligence Analysis, Other, Engineering - Mechanical

    Position Description


    JOB DESCRIPTION

    JOB TITLE:

    Field Service Engineer

    PLANT/


    DEPARTMENT:

    Defense Aftermarket


    DIRECTED BY:

    Field Service Manager


    IMPORTANT WORKING RELATIONSHIPS:

    Customers, Sales & Marketing, Program Management, Engineering, Purchasing, Manufacturing, Customer Service Representatives.


    DIRECTS:

    None


    PRIMARY RESPONSIBILITY:


    Provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Lake Shore Systems, Inc.

    equipment.


    MAJOR DUTIES:

    Provide exceptional customer service as defined by the customer.
    Solicit aftermarket opportunities on behalf of Lake Shore Systems, Inc. working closely with Program Managers.
    Determine root cause of field equipment failures and provide recommended corrective action
    to prevent reoccurrence.

    Coordinate actions required by other functional departments listed above to complete field
    warranty and service work in a timely manner.

    Perform most practical and economical rework and repairs to customer's satisfaction.
    Perform field warranty and field service installation, repair, and start-up at customer site.
    Assure the validity of customer warranty claims and determine responsibility.
    Provide electronic condition found reports and field reports, which serve as objective evidence
    of customer satisfaction.

    Travel as required.
    Other duties as assigned.

    EXPERIENCE PREFERRED/


    SPECIAL NOTES:

    5 years "hands on" experience in mechanical, electrical and hydraulic systems.
    Good communication skills and willingness to travel a must.


    PHYSICAL REQUIREMENTS
    :

    Lift and/or move up to 50 pounds.

    Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
    We comply with Department of Labor Wage and Hour Division.

    #J-18808-Ljbffr
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