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    Field Service Engineer - San Diego, United States - Trident Maritime Systems-Heavy Equipment Group

    Trident Maritime Systems-Heavy Equipment Group
    Trident Maritime Systems-Heavy Equipment Group San Diego, United States

    3 weeks ago

    Default job background
    Description

    Position:
    Field Service Engineer Come join a leader for over 160 years in the defense industries Company: Trident Maritime Systems-Heavy Equipment Group Job Location(s): San Diego, CA

    Start Date:

    Employment Term:
    Regular

    Employment Type:

    Full Time Starting Salary Range:

    Not Provided Required Education:
    High School or
    Equivalent Required Experience: 5 to 20+ years

    Required Security Clearance:
    None

    Related Categories:
    Defense/Military/Intelligence Analysis, Other, Engineering - MechanicalPosition Description


    JOB DESCRIPTION JOB TITLE:
    Field Service Engineer PLANT/


    DEPARTMENT:
    Defense Aftermarket


    DIRECTED BY:
    Field Service Manager


    IMPORTANT WORKING RELATIONSHIPS:
    Customers, Sales & Marketing, Program Management, Engineering, Purchasing, Manufacturing, Customer Service Representatives


    DIRECTS:
    None


    PRIMARY RESPONSIBILITY:
    Provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Lake Shore Systems, Inc


    equipment MAJOR DUTIES:
    Provide exceptional customer service as defined by the customer. Solicit aftermarket opportunities on behalf of Lake Shore Systems, Inc. working closely with Program Managers. Determine root cause of field equipment failures and provide recommended corrective action to prevent reoccurrence.

    Coordinate actions required by other functional departments listed above to complete field warranty and service work in a timely manner.

    Perform most practical and economical rework and repairs to customer's satisfaction. Perform field warranty and field service installation, repair, and start-up at customer site. Assure the validity of customer warranty claims and determine responsibility. Provide electronic condition found reports and field reports, which serve as objective evidence of customer satisfaction. Travel as required. Other duties as assigned.


    EXPERIENCE PREFERRED/SPECIAL NOTES:
    5 years "hands on" experience in mechanical, electrical and hydraulic systems. Good communication skills and willingness to travel a must.


    PHYSICAL REQUIREMENTS :
    Lift and/or move up to 50 pounds. Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
    We comply with Department of Labor Wage and Hour Division.
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