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    field service engineer - San Diego, United States - Tridentllc

    Tridentllc
    Tridentllc San Diego, United States

    1 week ago

    Default job background
    Description
    Come join a leader for over 160 years in the defense industries


    JOB DESCRIPTION

    JOB TITLE:

    Field Service Engineer

    PLANT/


    DEPARTMENT:

    Defense Aftermarket


    DIRECTED BY:

    Field Service Manager


    IMPORTANT WORKING RELATIONSHIPS:

    Customers, Sales & Marketing, Program Management, Engineering, Purchasing, Manufacturing, Customer Service Representatives.


    DIRECTS:

    None


    PRIMARY RESPONSIBILITY:


    Provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Lake Shore Systems, Inc.

    equipment.


    MAJOR DUTIES:

    Provide exceptional customer service as defined by the customer.
    Solicit aftermarket opportunities on behalf of Lake Shore Systems, Inc. working closely with Program Managers.
    Determine root cause of field equipment failures and provide recommended corrective action
    to prevent reoccurrence.

    Coordinate actions required by other functional departments listed above to complete field
    warranty and service work in a timely manner.

    Perform most practical and economical rework and repairs to customer's satisfaction.
    Perform field warranty and field service installation, repair, and start-up at customer site.
    Assure the validity of customer warranty claims and determine responsibility.
    Provide electronic condition found reports and field reports, which serve as objective evidence
    of customer satisfaction.

    Travel as required.
    Other duties as assigned.

    EXPERIENCE PREFERRED/SPECIAL NOTES:

    5 years "hands on" experience in mechanical, electrical and hydraulic systems.
    Good communication skills and willingness to travel a must.


    PHYSICAL REQUIREMENTS
    :

    Lift and/or move up to 50 pounds.

    Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
    We comply with Department of Labor Wage and Hour Division.

    #J-18808-Ljbffr


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