- Strong management skills are required. Ability to develop a team and delegate work to others. Must be able to provide coaching and assistance, as necessary. Will take on all duties of the General Manager in their absence. Previous hotel management experience required; Hilton brand preferred.
- Directly supervise the Front Desk Staff and Breakfast Hosts
- Greet guests, function as desk clerk when needed, train desk clerks, auditors and breakfast hosts.
- Receives and resolves or assists the General Manager in resolving guest complaints and service recovery process.
- Monitor Desk Clerk performance and prepare disciplinary actions as needed.
- Conduct staff meetings
- Serve as desk clerk during breaks in shift schedules.
- Serve as back up during call-ins.
- Assist General Manager and Sales Manager with sales.
- Handle all group bookings.
- Compute timecards daily and reconcile housekeeping reports.
- Compute bi-weekly time and complete payroll report for General Manager's review before submitting to payroll.
- Complete daily control reports, review audit, count money, and make deposits.
- Run direct bill statements and mail on a weekly basis. Enter payments as received.
- Interview and assist in the selection of hotel staff and complete all new hire paperwork.
- Assist other departments when needed.
- Performs daily, weekly, and monthly property inspections.
- Monitor safety measures and meetings.
- Represent property at community functions.
- Maintain room inventories.
- Assist General Manager in all property operations and act for General Manager in his/her absence.
- Complete Franchise and Company training as required.
- Stay abreast of Franchise programs and requirements.
- Must be available 24/7.
- Perform any other duties as assigned by General Manager.
- Proven work experience as a Front Desk Manager
- Hilton experience preferred.
- Ability to work any day of the week.
- Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
- Hands-on experience with office machines (e.g., fax machines and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
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Hotel Operations Manager - Wichita, United States - HCW Management Consultants LLC
Description
Job Summary
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates.
JOB DESCRIPTION
Hotel Operations Manager professionals in Wichita
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Mitchell Woodside
Fleet manager and purchaser … CDL Class A driver
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Kristyna Martinez
To grow with a company and retire
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Erasmo Covarrubias
Finance