- Communicate by telephone, e-mail, or other written correspondence with policyholders and field partners to expedite service requests for individual life, annuity, and disability policies.
- Understand and anticipate the needs of customers to deliver service that meets or exceeds expectations of clients and falls within stated department Service Standards.
- Communication must be pleasant, professional, tactful, and informative at all times.
- Obtain and analyze data from various sources to provide accurate and complete responses to agents and clients.
- The Associate must be able to analyze complex telephone inquiries and determine necessary steps for resolution including opening workflows and forwarding to appropriate team.
- Desire to have 1st call resolution for every call and to complete customers request while on the phone.
- Must be able to prioritize multiple tasks and act with appropriate sense of urgency while shifting between processing and answering phone calls.
- Associate's degree or equivalent experience required.
- 0-2 years of related experience required.
- Previous experience in a call center or customer service capacity highly preferred.
- Previous experience working in the insurance or financial services field is a plus.
- Series 6 or Series 99 license preferred.
- Must possess excellent verbal and written communication skills and show a strong commitment to customer service.
- Excellent telephone skills, problem solving, analytical and decision-making skills are required.
- Ability to prioritize tasks and consistently meet deadlines.
- Personal computer experience in database, spreadsheet, word processing and internet navigation software.
- Planning, organizational, and mathematical skills are important.
- Excellent communication skills, agency system processing, LIDP, knowledge of contractual provisions, PC skills (Word & Excel) and good mathematical aptitude.
- Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
- Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
- We're committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.
- A total rewards package with all the comprehensive health and welfare benefits you'd expect, including competitive pay and incentives, 401(k), flexible work schedules and time off to care for yourself and others.
- Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, training and career development opportunities.
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Client Service Specialist - Forest Park, United States - Ameritas
Description
This position will train as hybrid role, requiring 3 days per week in the office for the first 90 days. After training, associates will have the opportunity to work in-office, hybrid, or fully remote.
The Client ServiceSpecialist (Life Insurance, Annuity, & Disability) for the Contact Center in the Individual Division will help drive the business by providing prompt, accurate and courteous service to build and maintain positive relationships with policyholders and field partners.
At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.
What you do
What you bring
What we offer
An Equal Opportunity Employer
Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
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