Jobs
>
Chicago

    Senior Client Support Representative - Chicago, United States - Morningstar

    Morningstar
    Morningstar Chicago, United States

    1 week ago

    Default job background
    Description
    About the Role

    The Senior Client Support Representative (CSR) will work as part of our dynamic global support team to provide "smart, fast, and nice" end-user support on-demand via phone, email, or chat tools. CSRs are considered the first line of support for our products, and engage with end-users across various customer segments, including individuals, advisors, and institutions. They are support generalists with a practical level of knowledge across a range of products and customer types and expertise spanning usage, investment, and basic technical issues. This position will be based in our Chicago office.

    Job Responsibilities
    • Responding to client (end-user) questions/inquiries via telephone, email, and chat in a complete, accurate, and timely manner in accordance with service level standards (SLAs).
    • Troubleshooting and investigating client issues and resolving or escalating appropriately.
    • Managing occasionally unhappy client interactions and de-escalating emotionally charged situations when necessary.
    • Document all actions in CRM (Service Cloud).
    • Balancing service-delivery efficiency with quality of care.
    • Continuous process improvement, looking for smarter and better ways to serve clients.
    • Ongoing education and skill-building (self-administered as well as centrally administered) with respect to service process, investing, product, and customer context.
    • Ad hoc projects designed to leverage product/client knowledge while gaining exposure to other areas outside of customer service.
    • Providing feedback to sales and product teams regarding potential business opportunities and product innovations, based on insights gained through service interactions with clients and analysis of support data/logs.
    • Participating in the onboarding/training of new CSRs and other new hires who can benefit from product and client understanding.
    Requirements:
    • Excellent written and oral communication, with excellent interpersonal skills.
    • Strong problem solving and analytical skills with high attention to detail, and excellent time management.
    • Sound client service skills with a proactive approach, and take ownership of issues as they arise.
    • Proficiency with Windows-based applications, especially Microsoft Excel.
    • Fast learner, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
    • Good understanding of financial data or experience in similar field, working with larger quantities of data.
    • Bachelor's degree
    001_MstarInc Morningstar Inc. Legal Entity

    Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
  • Strategic Workforce Innovations

    Customer Support Representative

    6 days ago

    Strategic Workforce Innovations Chicago, United States

    We are looking for a customer-oriented service representative. · As our CSR, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · **Responsibiliti ...

  • SPINS

    Customer Support Representative

    1 week ago

    SPINS Chicago, United States

    **Who We Are** · For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly ...

  • Friend Health

    Customer Support Representative

    3 days ago

    Friend Health Chicago, United States

    **Position Summary** · Customer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center's Providers. The position will work a 40-hour week, which includes varying hours, including ...

  • Enova International

    Application Support Representative

    1 week ago

    Enova International Chicago, United States

    **About Enova**: · Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and serv ...

  • Ferguson Enterprises, LLC

    Technical Sales Support Representative

    1 week ago

    Ferguson Enterprises, LLC Chicago, United States

    **Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...

  • MC Machinery Systems, Inc.

    Customer Support Representative

    1 week ago

    MC Machinery Systems, Inc. Elk Grove Village, United States

    **Position Title: Customer Support Representative** · **DESCRIPTION** · Our Call Center Customer Support Representatives help set the standard to what has made MC Machinery Systems successful for over 40 years. We strive to exceed customer expectations on each opportunity. By com ...

  • Berkshire Health Systems

    Clinical Support Representative

    3 hours ago

    Berkshire Health Systems Lenox, United States

    **DEFINITION/PRIMARY FUNCTION** · - The Clinical Support Representative is a part of the Berkshire Faculty Services multispecialty physician practice team. The incumbent is responsible for the successful completion of day-to-day tasks of the front office to ensure quality care an ...

  • Kaizen Management Chicago

    Client Support Representative

    5 days ago

    Kaizen Management Chicago Glenview, United States

    Kaizen Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client ...

  • Stericycle, Inc.

    Revenue Support Representative

    5 days ago

    Stericycle, Inc. Chicago, United States

    Under direction of the Manager Revenue Realization this position is responsible for researching, verifying and capturing revenue leakage through analysis of current customer contracts and use of core systems (SteriWorks, S 4, and Salesforce). Key dut Revenue, Support, Representat ...

  • Stericycle Inc.

    Revenue Support Representative

    5 days ago

    Stericycle Inc. Chicago, United States

    Title: Revenue Support Representative · Requisition Id: 33850 · Job Function: Sales Support · Career Area: Sales & Marketing · Work Location: Chicago - Riverside · About Us: · Stericycle is a U.S. based business-to-business services company and leading provider of compliance-base ...

  • WorkRamp

    Customer Support Representative

    3 days ago

    WorkRamp Chicago, United States

    **Customer Support Representative** · Chicago / Customer Success / Remote WorkRamp is the leading enterprise platform for corporate learning. Were out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit ...

  • Chicago Sales Team

    Sales Support Representative

    1 week ago

    Chicago Sales Team Chicago, United States

    Our company is looking for a dynamic, entrepreneurial-minded goal-achiever to become a part of our cohesive and collaborative Sales Support Team. We are looking for someone to join our team and partner on a new client project that aims to provide market expansion strategies using ...

  • The LaSalle Group

    Client Support Representative

    1 week ago

    The LaSalle Group Chicago, United States

    Do you enjoy problem-solving? Are you a recent graduate looking to start your career? If so, we have the job for you · LaSalle Network has partnered with a leader in the healthcare safety & compliance space. Our client, located in the south suburbs of Chicago is looking for shar ...

  • Morningstar

    Customer Support Representative

    1 week ago

    Morningstar Chicago, United States

    About the role: · The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business. Covering one of three shifts that cover from 7am to 7pm, the Customer Support Representative will provide assistance and ...

  • Lakeshore Beverage

    Sales Support Representative

    5 days ago

    Lakeshore Beverage Chicago, United States

    Job Details · Job Location · LSB-Halsted St - Chicago, IL · Position Type · Full Time · Education Level · High School or GED · Salary Range · $38,000.00 Salary/year · Travel Percentage · Up to 50% · Job Shift · Day · Description · Lakeshore Beverage is a Chicagoland ...

  • myGwork - LGBTQ+ professionals & allies

    Customer Support Representative

    3 days ago

    myGwork - LGBTQ+ professionals & allies Chicago, United States

    This inclusive employer is a member of myGwork the largest global platform for the LGBTQ+ business community. · About The Role · The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business. Covering o ...

  • Morningstar

    Customer Support Representative

    1 week ago

    Morningstar Chicago, United States

    About the role: · The Customer Support Representative will work as part of our dynamic global support team supporting the Commodities & Energy data business. Covering one of three shifts that cover from 7am to 7pm, the Customer Support Representative will provide assistance and s ...

  • m31l

    Customer Support Representative

    3 days ago

    m31l Chicago, United States

    **Customer Support Representative** · Chicago, IL / Customer Support Customer Support / Full-Time FTX US is a US-regulated cryptocurrency exchange, built from the ground up. Its mission is for FTX US to grow the digital currency ecosystem, to offer US and international traders a ...

  • FriendHealth

    Customer Support Representative

    3 days ago

    FriendHealth Chicago, United States

    Position Summary · Customer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center's Providers. The position will work a 40-hour week, which includes varying hours, including we ...

  • AssetWatch, Inc.

    Customer Support Representative

    1 day ago

    AssetWatch, Inc. Chicago, United States

    Job Description · Job DescriptionAssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable ...