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    Desktop Support Technician - Chicago, United States - United Credit Union

    United Credit Union
    United Credit Union Chicago, United States

    2 weeks ago

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    Description

    Job Summary :
    As a Desktop Support Technician, you'll play a crucial role in our IT Department. You'll be responsible for installing, upgrading, troubleshooting, and maintaining computer hardware and peripheral equipment. You'll also work with outsourced vendors to ensure efficiency and cost-effectiveness.

    You'll have the exciting opportunity to assist our IT & Project Manager with research, planning, and implementing new technologies, enhancing your skills and knowledge.


    PRIMARY RESPONSIBILITIES:
    Responsible for Dell computer & server, HP & Xerox printer function/operation
    Open tickets with COTG printer support for printer issues
    Assist and Support United CU Staff with daily IT PC technical Support issues
    Maintained PC asset tag inventory and accurate, up-to-date records
    Familiar with banking core services, Fiserv Spectrum, and Corelation Keystone
    PC Troubleshooting experience to resolve problems as they arise promptly
    Assist with equipment Microphone/Audio/Video Team/Zoom Board Room Meetings
    Other duties as assigned by the IT & Project Manager


    POSITION REQUIREMENTS:

    Education and Experience:
    High School diploma or equivalent is required
    Associate degree or equivalent years of experience preferred
    Must have at least five years of PC troubleshooting experience

    Certifications Requirements:
    a valid, up-to-date CompTIA A+ or Net+
    Previous Credit Union PC Desktop Support role in financial institutions

    Knowledge/Skill/Abilities:
    Excellent multi-tasker and a good listener
    Excellent verbal and written communication skills
    Be able to work well with others and manage time effectively
    Trustworthy and able to work with integrity & MSP vendors
    Exhibit competency in using current technology, such as computers, printers, scanners, etc., necessary to complete required and miscellaneous responsibilities
    Knowledge of credit union practices and regulations
    Detail-oriented and high degree of accuracy
    Ability to problem solve & critical thinking to take the initiative to provide staff support in person, by phone, by email, and through remote supporting tools
    Be reliable and have dependable car transportation
    Proficient in Microsoft M365, Windows 10, Windows 11, Teams & Zoom Desktop Application/online Meetings, Polycom VoIP VX450 phones
    Thorough understanding of relevant computer systems & operating systems
    Ability to explain technical information in understanding language to non-technical personnel
    Ability to prioritize tasks and handle multiple projects at a time
    Excellent planning, time-management, and organizational skills

    PHYSICAL DEMANDS


    This job involves extended periods of sitting and/or standing at a desk and working with a computer and standard office equipment.

    The applicant should be able to lift objects weighing up to 25 pounds. Travel may be required to visit company branches for on-site support or implementations.


    WORKING ENVIRONMENT
    The majority of the work performed will be in an office environment.


    SUPERVISORY RESPONSIBILITY
    None.


    COMPENSATION INFORMATION:


    A competitive compensation and benefits package shall be offered to the selected candidate and includes the following: health, dental, vision, retirement plan, paid holidays, and paid time off.


    EEO STATEMENT
    United Credit Union is an Equal Employment Opportunity Employer.

    United Credit Union employees are at will.

    Employment may be terminated for any reason, and United Credit Union may terminate employment for any reason with or without notice.

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