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New York City

    Coordinating Manager - New York, United States - NYC Health Hospitals

    NYC Health Hospitals
    NYC Health Hospitals New York, United States

    2 weeks ago

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    Description

    NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

    At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

    Job Description

    •Greet patients in a courteous and professional manner using the AIDET and the ICARE standards

    •Registers patients when needed, follow and enforce registration standard flow:

    •Identify patients with two (2) identifiers, name and date of birth

    •Registers patients in Electronic Medical Record (EMR)

    •Prints wristbands and places on patients' wrist where necessary

    •Schedules appointments; creates, and submits dental claims

    •Submits dental claims for pre-authorization of treatment

    •Reviews insurance eligibility, re-directs patients if necessary

    •Monitor status of pre-authorization, contacts patients and schedules accordingly

    •Reminds patients of upcoming appointments

    •Handles and troubleshoots patient complaints and grievances

    •Maintains open communication and collaboration with multidisciplinary team in the practice

    •Coordinates and maintains practice schedules and template management

    •Communicates challenges and gaps to Practice Director and Provider manager

    •Reports environmental issues

    •Monitors referrals and / or waiting list for appointments in EMR

    •Participates in meetings and conferences as needed

    •Covers front desk registration when needed

    •Prepares documents for ambulatory surgery procedures

    •Schedules appointments for PAT/ and/ or financial clearance

    •Maintains close communication with HCl's and clinical team in relation to surgical procedures, authorization, and denials

    •Provides supervision of the front desk registration and any other administrative support staff

    •Provides supervision/direction on the patient intake/exit process within the assigned clinic setting. Checks accuracy/completeness of physicians schedules and ensures their conformity with established department guidelines.

    Minimum Qualifications
    1. A Baccalaureate Degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling, and three (3) years of full-time experience in medically-oriented health care and medical support systems environment, two (2) years of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as Medical/Laboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician or three (3) years of responsible level experience in business management systems or general administration including two (2) years in a supervisory or administrative capacity.
    2. A Masters Degree from an accredited college or university in the disciplines listed in (1), and two (2) years of full-time experience as listed in (1), plus one (1) year experience in an administrative or supervisory capacity in occupations as listed in (1); or,
    3. A satisfactory equivalent combination of training, education and experience.

    Note: Certification or licensure may be required.

    In addition, you can submit your resume to with the Job Title and Job ID # of the job posting that you applied to in the subject line of the email.

    NYC Health and Hospitals offers a competitive benefits package that includes:

    • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
    • Retirement Savings and Pension Plans
    • Loan Forgiveness Programs for eligible employees
    • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
    • College tuition discounts and professional development opportunities
    • Multiple employee discounts programs
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