- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
-
Incredible Social Media Manager
2 weeks ago
Incredible Marketing Inc Lake Forest, United StatesAre you Incredible? Are you Social? Are you a digital marketer on the prowl? · Incredible Marketing is expanding again and we are seeking a Social Media Manager to handle our Incredible clients through the strategic and fun social media marketing process. · **WHO WE ARE**: · We a ...
-
Director - IT Service Delivery
1 week ago
Pactiv Evergreen Lake Forest, United StatesOverview: · All information will be kept confidential according to EEO guidelines and applicable laws. · **Responsibilities**: · **RESPONSIBILITIES** · There is a major reliance on digital technology to support business operations and management. This technology, more so in recen ...
-
Marketing Assistant
2 weeks ago
FOCUS INDUSTRIES Lake Forest, United StatesJob Summary: · We are seeking a talented and motivated Marketing Assistant to join our team. The Marketing Assistant will support the marketing department in executing various marketing initiatives and campaigns. This is an exciting opportunity for someone who is passionate about ...
-
Manager, Alliance Gtm
1 day ago
Toshiba America Business Solutions, Inc. Lake Forest, United States**Manager, Alliance GTM** · **Annual Salary Range**:$110,000.00 to $150,000.00 depending on experience. · Toshiba America Business Solutions, Inc. (TABS) has an exciting opportunity for a **Manager, Alliance GTM.** · Join a global powerhouse with a 150-year heritage when you beco ...
-
Specialist, Labeling Design
6 days ago
MicroVention, Inc. Aliso Viejo, United StatesDesign, develop and update global labeling documents to include product labels, instructions for use (IFUs), implant cards, specifications and technical documentation. Job duties: · - Designs, develops and implements changes to new and existing product labels and instructions for ...
-
Database Administrator
1 week ago
Cumming Group Aliso Viejo, United StatesOverview: · At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected ...
-
Power BI Developer
1 week ago
Cumming Group Aliso Viejo, United StatesOverview: · At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected ...
-
Employee (m/f/d) IT Security
2 weeks ago
Apex Dynamics Forest Lake, United StatesThe digital transformation is changing all areas of municipal administration. At hannIT, you can actively shape this change. hannIT is the strategic IT partner for the Hannover region, cities, municipalities, and municipal companies, as well as regional utility and transport comp ...
-
SEO/sem Specialist local Applicants Only
1 hour ago
Melissa Rancho Santa Margarita, United StatesMelissa is a fast-growing software company and leading provider of global address verification and identity authentication solutions. We're passionate about data quality and pioneering new ways businesses can achieve clean, accurate and trusted contact data to gain critical insig ...
-
Manager, Digital
6 days ago
Taco Bell Irvine, United States**Who is Taco Bell?** · Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each we ...
-
Digital Marketing Coordinator
2 weeks ago
Vista Outdoor Irvine, United StatesJob Description · This position will report to the Sr. Manager of Digital Marketing and is a hybrid role working 3 days in our Irvine, CA corporate headquarters and 2 days from home. · **Responsibilities**: · - Coordinate timelines, scheduling, and asset requests. · - Assist in n ...
-
Edwards Lifesciences Irvine, United StatesThis is an exciting opportunity to be a contributor within a high functioning digital and brand marketing team tasked with communicating the value transcatheter heart valves by Edwards Lifesciences that help improve the lives of aortic stenosis patients. · The Transcatheter Heart ...
-
Digital Marketer
1 week ago
AI SEO Services Irvine, United StatesJob Summary: · We are seeking a talented and experienced Digital Marketer to join our team. As a Digital Marketer, you will be responsible for developing and implementing digital marketing strategies to drive brand awareness, increase website traffic, and generate leads. You will ...
-
Marketing Manager
1 week ago
Perfection Hy-Test Company Irvine, United StatesPerfection Hy-Test Company · Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to a ...
-
Business Systems Analyst
1 week ago
Kia America, Inc. Irvine, United StatesAt Kia, we're creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking diffe ...
-
Digital Marketing Specialist
1 week ago
MoneyMend Inc. Irvine, United States**Job Overview**: · **Key Responsibilities**: · - Market research to identify market trends and competitor analysis · - Collaborate with other team members to brainstorm branding, graphic designs, etc. · - Investigating into advertising channels and effective marketing · - Implem ...
-
Digital Marketing Specialist
1 week ago
MoneyMend Inc. Irvine, United States**Job Overview**: · **Key Responsibilities**: · - Market research to identify market trends and competitor analysis · - Collaborate with other team members to brainstorm branding, graphic designs, etc. · - Investigating into advertising channels and effective marketing · - Implem ...
-
Digital Marketing Manager
5 days ago
Xe Irvine, United StatesAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these serv ...
-
Creative Strategist
1 week ago
ReflexMD Irvine, United States**About us** · ReflexMD is a pioneering health and wellness subscription telemedicine company. We are dedicated to providing a convenient and personalized healthcare experience through our online platform. With a strong management team of industry experts and a vast consumer busi ...
-
Social Media Manager
3 days ago
More Lane Inc. Irvine, United States**Introduction** · More Lane Inc (MLI) is a fast-growing lifestyle company owes premium handbags brand "OLD TREND" and outdoor bags line of "TSD (The Same Direction) Brand" located in Irvine CA, manufacturing and distributing Women's and Unisex bags and accessories through multi ...
Manager, Digital Analysis - Mission, United States - Convergys
Description
Manager, Digital Analysis page is loadedManager, Digital Analysis
Apply
locations
VNM The Flemington Tower, 10th & 11th Floors
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R
Job Title:
Manager, Digital Analysis Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core
Responsibilities
hours, forecasting, budgeting, etc.)
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer.Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
VNM The Flemington Tower, 10th & 11th Floors Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
About Concentrix:
We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities
Company Overview:
In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better.
We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.
Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets.As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands.
Concentrix. A passionate company powered by passionate people.Concentrix CVG Corporation
is an EEO/AA/M/F/Vet/Disability Employer.
#J-18808-Ljbffr
