Jobs
>
Los Angeles

    IT Help Desk Support Specialist - Los Angeles, United States - Holland & Knight LLP

    Holland & Knight LLP
    Holland & Knight LLP Los Angeles, United States

    3 weeks ago

    Default job background
    Full time
    Description

    We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

    Description:

    The IT Help Desk Support Specialist will Provide courteous, professional customer service and technical assistance, as well as assist the user community and other IT personnel to troubleshoot, maintain and resolve computer hardware and software issues.

    Key Responsibilities Include:

    • Provide telephone and email support for all corporate users of computer software, hardware, peripherals and networks
    • Grant access, change, and reset passwords
    • Learn all internal business applications and provide general PC/network support (1st Level) and general application support to a distributed user base
    • Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems
    • Identify, troubleshoot, resolve and escalate issues related to computer hardware, software, and related equipment installation and configuration
    • Log all calls and activities accurately in a ticket tracking system
    • May perform 2nd level support, which includes user onboarding & offboarding, and the activation, deactivation, and editing of Active Directory accounts
    • Process requests for remote and mailbox access by following defined firm protocols, which includes securing and appropriately documenting approvals for said access
    • Special projects and additional duties as assigned.

    Qualifications:

    • 3-5 years' experience performing level one help desk support working as part of a corporate help desk/IT team
    • Basic Technical Certification (A+, networking, MCP, etc.)
    • Strong customer service, can-do attitude, with good follow-through skills
    • Keen interest and ability to learn new software and hardware, advanced knowledge of computer hardware and software, including Microsoft Office; experience with a variety of platforms and systems, including MS Windows 10 and Apple (MAC) are preferred
    • Possess proven analytical and problem solving skills
    • Work well with others in a team environment requiring minimal supervision
    • Excellent written and verbal communication skills

    Minimum Education:

    • Bachelor's degree

    In accordance with the California Pay Transparency Law, the pay range for this position is $ $42.60/hourly. An individual's actual compensation will depend on the individual's qualifications and experience.

    Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.

    Benefits may vary by position and office.

    Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.

    Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP's privacy policies.

  • Volunteers of America Los Angeles

    IT Support Specialist

    1 week ago

    Volunteers of America Los Angeles Los Angeles, United States

    About Us: · **_VOALA_** · **_Helping Our Most Vulnerable Change Their Life Stories_** · **PAY RATE**: $33.84-$35.62 PER HOUR · **CORPORATE** · Serving those who serve others - Supporting over 120 social service programs with responsive administrative and logístical efforts. · **J ...

  • SMS Data Products Group, Inc.

    IT Support Specialist

    5 days ago

    SMS Data Products Group, Inc. Los Angeles, United States

    Overview: · SMS is seeking an IT Support specialist -senior to join a talented team providing service to the Air Force 61st CS at LAAFB. · As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expe ...

  • AK Information Technologies Inc.

    IT Support Specialist

    3 days ago

    AK Information Technologies Inc. Los Angeles, United States

    REQUIREMENTS · Microsoft Project Site administrators are the people who configure the Project Web App settings. They are responsible for setting up a wide variety of options in Project Web App, including things like users, time reporting periods, and custom fields. · **Duties**: ...

  • California Trinity School of Business

    IT Support Specialist

    2 weeks ago

    California Trinity School of Business Los Angeles, United States

    Job Overview: · **Responsibilities**: · - Install, configure, and maintain computer systems and software (as needed) · - Respond to IT support requests and inquiries in a timely manner (required) · - Collaborate with team members to resolve technical issues efficiently (required) ...

  • Painted Brain

    Peer Support Specialist

    3 days ago

    Painted Brain Los Angeles, United States

    **Job Classification**:Full-Time (Non-Exempt) · **Supervisor**:Program Director · **Hours**: Up to 40 hrs./per wk. · **Organization Background**: · The mission of Painted Brain (PB) is to create lasting community-based solutions to mental health challenges and the impact of socia ...

  • California FAIR Plan Association

    Accounting Support Specialist

    1 week ago

    California FAIR Plan Association Los Angeles, United States

    *** · **PRINCIPAL DUTIES & RESPONSIBILITIES** · - Research, review and process unidentified/suspense/exception premium receipts. · - Review, analyze and authorize premium disbursements timely. · - Prepare daily bank deposit reconciliation to assure that all sources of premium pos ...

  • Xerox

    Sales Support Specialist

    3 days ago

    Xerox Los Angeles, United States

    **Overview**: · Xerox Corporation is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Sales Support Specialist to support the greater Los Angeles area. Sales Support Specialist, you w ...

  • China Unicom americas Operations Limited

    Sales Support Specialist

    2 weeks ago

    China Unicom americas Operations Limited Los Angeles, United States

    Sales Support Specialist · **Summary of Responsibilities** · The Sales Support Specialist is responsible for accurately entering orders into the system, resource verification, price approval, profit evaluation, contract processing, and tariff setting. This position ensures that t ...

  • Corporate Finance Institute

    Customer Support Specialist

    1 week ago

    Corporate Finance Institute Los Angeles, United States

    **CUSTOMER SUPPORT SPECIALIST** · **Purpose** · The Customer Support Specialist is able to lead processes independently, however, should leverage cross-team collaboration and communication with other departments to ensure all inquiries are handled appropriately and in a timely ma ...

  • A World Fit For Kids

    Program Support Specialist

    2 weeks ago

    A World Fit For Kids Los Angeles, United States

    **Job Title**:Program Support Specialist** Department**:Programs · **Reports to**:Programs Director** Status **Full-time; non-Exempt · **Job Summary**: · Program Support Specialist will assist in overseeing multiple schools or travel from site to site to provide support to Site C ...

  • TGR Solutions

    Tech Support Specialist

    3 days ago

    TGR Solutions Los Angeles, United States

    : · **Job Title**:Tech Support Specialist (Bilingual - Spanish) · **Location**: Los Angeles, CA (Onsite - Downtown Los Angeles) · **Position**: Full-Time · **Reports To**: Tech Support Manager · **About the Company**: · ADIBOT is an industry leader in cutting-edge UV-C disinfecti ...

  • Waterworks

    Client Support Specialist

    1 week ago

    Waterworks Los Angeles, United States

    **About Waterworks** · When you see the world's most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be particip ...

  • Reed Smith LLP

    Deskside Support Specialist

    4 days ago

    Reed Smith LLP Los Angeles, United States

    **Firm Information**: · Reed Smith is a global relationship law firm with more than 1,700 lawyers in 29 offices throughout the United States, Europe, Asia and the Middle East. · **Position Summary**: · **Essential Functions**: · - Provide deskside support on various hardware, inc ...

  • Clinica Romero

    Ehr Support Specialist

    2 weeks ago

    Clinica Romero Los Angeles, United States

    **Position Title**:EHR Support Analyst · **Reports To**: Health Informatics Director · **Department**:Medical · **Status**:Full Time/Non-Exempt · **Position Summary**: · This position will provide comprehensive technical and operational support for clinical information systems, p ...

  • Sulzer

    IT Support Specialist

    1 week ago

    Sulzer Los Angeles, United States

    ** IT Support Specialist (m/w/d)** · Ingolstadt (ING), DE · Wir suchen zur Festanstellung an unserem Standort **Ingolstadt** ab sofort in Voll- oder Teilzeit · **IT Support Specialist (m/w/d)** · **Ihre Aufgaben:** · * Bearbeitung von 1st / 2nd / 3rd Level Tickets in den zu betre ...

  • Arvato Systems Group

    Application Support Specialist

    2 days ago

    Arvato Systems Group Los Angeles, United States

    ** Application Support Specialist (m/w/d)** · Ohne Menschen, deren Herz voll und ganz fr IT schlgt, geht es nicht. Und darum suchen wirdich als **Application Support Specialist (m/w/d)** fr unseren Standort in Gtersloh, Hamburg, Leipzig, Rostock oder Wilhelmshaven. · **Welche Auf ...

  • Gruner + Jahr

    IT-Support Specialist

    1 week ago

    Gruner + Jahr Los Angeles, United States

    ** IT-Support Specialist (m/w/d)** · Gruner + Jahr · das sind groe Medien und Marken wie STERN, BRIGITTE, GEO, GALA, ELTERN, BARBARA, CHEFKOCH, FLOW, BEEF oder 11 FREUNDE. Uns geht es immer schon darum, neue Mastbe zu setzen, weiterzudenken und nah am Puls der Zeit zu sein. Und ...

  • Arvato Systems Group

    Application Support Specialist

    1 day ago

    Arvato Systems Group Los Angeles, United States

    ** Application Support Specialist (m/w/d)**Ohne Menschen, deren Herz voll und ganz fr IT schlgt, geht es nicht. Und darum suchen wirdich als **Application Support Specialist (m/w/d)** fr unseren Standort in Gtersloh, Hamburg, Leipzig, Rostock oder Wilhelmshaven.**Welche Aufgaben ...

  • TEEMA Group

    Support Coordinator/outreach Specialist

    2 weeks ago

    TEEMA Group Los Angeles, United States

    **Support Coordinator/Outreach Specialist - Veteran** - TEEMA Group, Los Angeles, CA, USA · TEEMA Group is looking for an experienced Support Coordinator/Outreach Specialist - Veteran to join our team in West Los Angeles, CA. This person takes the lead in arranging and managing t ...

  • JWCH Institute

    Peer Support Specialist Supervisor

    1 week ago

    JWCH Institute Los Angeles, United States

    **About the Company**: · JWCH Institute, Inc. Wesley Health Centers is a private non-profit health agency that is working towards increasing access to high-quality health care resulting in decreased health disparities among at-risk populations through the expansion of comprehensi ...