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Pompano Beach

    Advance Medical Support Assistant - Broward County, United States - Department Of Veterans Affairs

    Department Of Veterans Affairs
    Department Of Veterans Affairs Broward County, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Summary



    The Advanced MSA will work within Medical Administration Service (MAS) collaboratively in an interdisciplinary coordinated care delivery model. The AMSA works with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic. The AMSA develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.



    Duties


    This position is located within the Medical Administration (MAS) of the Miami VA Healthcare System (MVAHS) and Community Based Outpatient Clinics (CBOC) to include; Miami-Dade, Broward County, and Key West. The Advanced Medial Support Assistant continuously embraces and supports the mission, vision, and values of the VA Healthcare System.

    • Coordinates and maintains overall patient flow.
    • Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner.
    • Receives patients and visitors in person or telephonically.
    • Analyzes situations to determine what decisions can be made or if advise of higher authority is needed.
    • Initiates, completes, and verifies patient eligibility for benefits.
    • Updates and verify insurance.
    • Updates and verifies demographic information.
    • Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
    • Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
    • Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
    • Coordinates and schedules patient appointments, consultations and referrals with other clinics, specialties, and inter-facility as appropriate.
    • Consult Management.
    • Serves as coordinator for questions including interpretation of policy.
    • Maintains patient's confidential records, copies, and file documentation.
    • Scans and enters information into VISTA, CPRS.
    Work Schedule: Tour of duty 8am-4:30,12 hours shifts rotating weekends and holidays.

    Virtual: This is not a virtual position.

    Functional Statement #: 30007F

    Recruitment Incentives: Recruitment Incentive available for those highly qualified newly appointed applicants.

    Financial Disclosure Report: Not required
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