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Scranton

    Retail Customer Experience Specialist - Scranton, United States - Azek Co.

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    Description

    ** Retail Customer Experience Specialist**

    **Job Category****:** Customer Service **Requisition Number****:** RETAI001991 Showing 1 location **Job Details**

    **Description**

    **Job Summary**

    Our Retail Experience Team Members have the privilege of delivering World Class Customer Experience to Retail stores and contractors and do it yourself Customers who shop at Retail outlets across North America.

    Retail Experience Team Members are excellent listeners, problem solvers and have an unquenchable thirst for learning and continued improvement. Team members will be responsible for a given geographic area and daily activities include:

    Have fun, learn every day and delight Customers

    Inbound and outbound calls to Retail centers

    Inbound and outbound calls to Retail centers contractors and do-it-yourself (DIY) Customers

    Order processing including order entry, order follow-up, invoicing and returns

    Utilization of & JDE Edwards to service Customers

    Provide World Class support to Customers including answering questions, delivering technical recommendations and facilitating marketing collateral

    Retail Experience Team Members will be based in one of our corporate offices and will report into a Retail Experience Team Manager.

    **Qualifications**

    A positive attitude

    Integrity and willingness to support Company core value of Do the Right Thing

    Teamwork and willingness to support Company core value of Best Team Wins

    An appetite for continued learning

    Excellent communication skills, attention to detail and follow-through

    A can-do attitude focused on creative problem solving

    Job Type: Full-time

    Monday-Friday

    11am-7:30pm

    Temporarily Remote: Due to COVID

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**



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