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Retail Customer Experience Specialist - Scranton, United States - Azek Co.
Description
** Retail Customer Experience Specialist**
**Job Category****:** Customer Service **Requisition Number****:** RETAI001991 Showing 1 location **Job Details**
**Description**
**Job Summary**
Our Retail Experience Team Members have the privilege of delivering World Class Customer Experience to Retail stores and contractors and do it yourself Customers who shop at Retail outlets across North America.
Retail Experience Team Members are excellent listeners, problem solvers and have an unquenchable thirst for learning and continued improvement. Team members will be responsible for a given geographic area and daily activities include:
Have fun, learn every day and delight Customers
Inbound and outbound calls to Retail centers
Inbound and outbound calls to Retail centers contractors and do-it-yourself (DIY) Customers
Order processing including order entry, order follow-up, invoicing and returns
Utilization of & JDE Edwards to service Customers
Provide World Class support to Customers including answering questions, delivering technical recommendations and facilitating marketing collateral
Retail Experience Team Members will be based in one of our corporate offices and will report into a Retail Experience Team Manager.
**Qualifications**
A positive attitude
Integrity and willingness to support Company core value of Do the Right Thing
Teamwork and willingness to support Company core value of Best Team Wins
An appetite for continued learning
Excellent communication skills, attention to detail and follow-through
A can-do attitude focused on creative problem solving
Job Type: Full-time
Monday-Friday
11am-7:30pm
Temporarily Remote: Due to COVID
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**