Customer Experience Specialist - Scranton, United States - The AZEK Company

Description

Customer Experience Team Members are excellent listeners, problem solvers and have an unquenchable thirst for learning and continuous improvement. Team members will be responsible for:

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Having fun, learning every day and delighting Customers

Assisting customers who call, email, and chat with questions ranging from product overviews to installation assistance to care and maintenance.

Taking complete ownership of interactions with customers which may include performing additional research, interacting with other dept. for technical guidance, and making outbound calls back to our customers.

Utilizing of multiple computer software and systems including, but not limited to, , Microsoft SharePoint, JDE Edwards, Five9 Contact Center Software.

Provide World Class support to Customers including answering questions, delivering technical recommendations, and facilitating marketing collateral.

Customer Experience Team Members will have opportunity to work from home as performance allows and will report to the Customer Experience Team Supervisor.

Qualifications

A positive attitude

Integrity and willingness to support Company core value of 'Do the Right Thing'

Teamwork and willingness to support Company core value of 'Best Team Wins'

An appetite for continued learning

Excellent communication skills, attention to detail and follow-through

A can-do attitude focused on creative problem solving

The Azek Company is strictly following all CDC guidelines on workplace disinfecting and sanitation, as well as state-mandated PPE practices. Your safety matters and is a condition of employment.

Provisional offers of employment are contingent upon The AZEK Company's receipt of your fully completed AZEK Company application for employment and satisfactory completion of our employment screening process. This process includes a criminal background check, driving record check, and substance abuse testing.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Benefits:

• 401(k)
  
• 401(k) matching
  
• Dental insurance
  
• Disability insurance
  
• Health insurance
  
• Life insurance
  
• Paid time off
  
• Tuition reimbursement
  
• Vision insurance
  

Schedule:

• Monday to Friday
  

Work Location: One location