- Greet gym members, potential members, and guests with outstanding customer service.
- Manage all front desk tasks, such as:
- Answering phone calls in a friendly manner and assisting with various inquiries.
- Checking in gym members.
- Assisting with new member sign-ups.
- Conducting tours for potential members.
- Update member accounts as needed.
- Address member questions and issues promptly and professionally, escalating when necessary.
- Help maintain the club's cleanliness and organization.
- Previous experience in customer service is a plus.
- Basic computer skills.
- Passion for fitness and well-being.
- Positive and enthusiastic attitude.
- Must be punctual and reliable.
- Outstanding customer service abilities, exceeding member expectations in a positive and professional manner.
- Effective listener with strong problem-solving skills.
- Display diplomacy and use appropriate language in all interactions.
- High School diploma or equivalent.
- Minimum age requirement: 18 years old.
- Constant standing and walking during shifts.
- Frequent communication in person and over the phone.
- Ability to lift up to 50 lbs occasionally.
- Exposure to chemicals may occur during shifts.
- Complimentary gym membership.
- 401K options available.
- Health benefits offered through various insurance providers.
- Providing face masks to all staff and members.
- Implementing social distancing measures, including shutting down every other piece of cardio equipment.
- Frequent sanitization of showers to ensure cleanliness.
- Conducting daily wellness checks and temperature screenings for employees.
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Member Services Representative - Cincinnati, United States - Planet Fitness - Midwest Management Group
Description
Job Description
Job Summary
The Member Services Representative position is all about creating an amazing experience for Planet Fitness members, potential members, and guests through top-notch customer service.
Essential Duties and Responsibilities
Qualifications/Requirements
Physical Demands
Benefits/COVID Safety Precautions