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    Customer Service Representative - Cincinnati, United States - Insight Global

    Insight Global
    Insight Global Cincinnati, United States

    2 weeks ago

    Insight Global background
    Description

    Day to day:

    An outdoor furnishing client of Insight Global's is looking to hire two Customer Service Representatives in Cincinnati, OH. The Customer Service Representative will interact with Watson's customers by addressing inquiries and resolving complaints. This position will be on-site M-F 40 hours/week with overtime available. Weekend work is required.

    Duties/Responsibilities:

    Interacts with customers via telephone, email, or in person to provide support and information on products or services.

    Collects and enters orders for new or additional products or services.

    Fields customer questions and complaints.

    Ensures that appropriate actions are taken to resolve customers' problems and concerns.

    Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

    Performs other related duties as assigned.

    Required Skills/Abilities:

    Minimum 5 years of customer service experience.

    *Any experience within indoor/outdoor furniture, home recreation products (pools, hot tubs, etc.), or automotive service.

    Outbound calling experience

    Strong troubleshooting skills.

    Ability to Multi-task in a fast-paced environment

    Required Education, Training and Experience:

    High school diploma or equivalent.

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