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    Liaison Care Coordinator Transition - Dallas, United States - Metrocare Services

    Metrocare Services
    Metrocare Services Dallas, United States

    2 weeks ago

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    Description
    Job Details

    Job Location
    Samuell Samuell Blvd - Dallas, TX

    Position Type
    Full Time

    Education Level
    Bachelors

    Travel Percentage
    Travel within DFW Metroplex

    Job Category
    Clinical

    Description

    Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

    Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

    The Transition Liaison is a member of the Care Coordination Team. They are responsible for working with adults and families in treatment in a manner that is trauma-informed and responsive to needs, culture, gender, and military status. The Transition Liaison position is responsible for applying a holistic approach in service delivery.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    The essential functions listed here are representative of those that must be met to successfully perform the job.
    • Assessing consumer needs in the preliminary screening process
    • Assists inpatient facilities, including emergency departments, behavioral health hospitals, state hospitals, residential treatment facilities and the criminal justice system, in continuity of care arrangements for consumer referred to Metrocare
    • Coordinates with inpatient treatment team, setting up, and ensuring a consumer receives his/her psychiatric assessment, intake and/or hospital follow up appointment(s). Coordination attempts must include effort to schedule a follow up appointment with a Metrocare provider within 24 business hours of the individuals discharge and the liaison (or designee) will communicate with the referred individual within 24 hours of that discharge, continuing contact every day until the first appointment is completed.
    • Be accessible for referrals and communication through our electronic health applications, by phone and email to provide a timely and comprehensive response.
    • Serves as a liaison between hospitals and Dallas Metrocare Services
    • Facilitate internal and external collaboration to develop person centered or family-centered integrated treatment plans
    • Interacting with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services
    • Provide assistance to consumers in making appointments and obtaining supports necessary to keep appointments
    • Facilitate communication between providers within a schedule that meets outlined timeframes
    • Develop close working relationships with internal and external referral resources
    • Maintain confidentiality of information concerning consumers and family members
    • Attends and participates in all scheduled team meetings.
    • Contribute to team knowledge and understanding of each consumer. Assists the business, clinical, medical and nursing staff by reporting consumer needs, services and any potential barriers to care.
    • Assist clients in linking with resources and a system of natural supports.
    • Assists individuals in adjusting to new environments.
    • Completes paperwork requirements and maintains quality, up-to-date clinical records. Documents any clinical or support services within 24 business hours of providing the service. Documentation requirements will include Release of Information and Consents to expedite the transition of care.
    • Works with family members/support system to gain support in everyones success.
    • Is knowledgeable about and remains in compliance with internal and external policies, procedures, regulations, and standards, including, for example, all Metrocare policies and procedures and Quality Assurance Plan, all applicable regulatory standards.
    • Performs other duties as assigned.
    COMPETENCIES:

    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
    • Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
    • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
    • Effective verbal and written communication skills.
    • Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
    • Ability to handle multiple task and special projects simultaneously.
    • Able to work autonomously with minimal or no supervision.
    • Able to maintain a high level of professionalism and confidentiality.
    • Competencies as outlined by Health and Human Services Commission (HHSC) of Texas for Texas Resiliency and Recovery (TRR) requirements.
    • Knowledge of trauma-informed theories, principles, and practices.
    • Knowledge of racial equity and racial justice in the context of behavioral health services.
    • Knowledge and/or experience with change management as it relates to positive organizational change.
    • Strong sense of urgency and problem-solving skills
    QUALIFICATIONS

    EDUCATION AND EXPERIENCE:
    • Bachelors Degree in Social Work or related field, and prefer a minimum of one (1) year clinical experience in a mental health, substance use treatment, or social services setting;
    • Bilingual English/Spanish is preferred
    • Experience with trauma-informed services preferred, Seeking Safety, Illness Management and Recovery, and Motivational Interviewing.
    • Personal recovery experience not required, however, knowledge of recovery support systems and 12-Step programs preferred
    MATHEMATICAL SKILLS:
    • Basic math skills required.
    • Ability to work with reports and numbers.
    REASONING ABILITY:
    • Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
    COMPUTER SKILLS:
    • Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
    • Ability to utilize Internet for resources.
    CERTIFICATIONS, LICENSES, REGISTRATIONS:
    • Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
    • Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
    Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:
    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance up to $1500 per year
    • Bilingual Stipend up to 6% of the base salary
    • Many other benefits
    Equal Employment Opportunity/Affirmative Action Employer

    Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

    No Recruitment Agencies Please
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