Application Administrator - Freeland, United States - Penn-Mar

Penn-Mar Freeland, United States

2 weeks ago

Description

The Application Administrator is responsible for the efficient and accurate handling of Penn-Mar's application-related support tickets and the creation, modification, and termination of application-based user accounts. Assists with the development, implementation, and administration of Penn-Mar's application portfolio and data integration platform. Develops process and application documentation, creates end-user training materials, and assists the Systems Analyst with business application and data integration tasks while focused on the goal of providing high-level support and training to staff so they can provide better services for the people we support.

Duties/Responsibilities:

Technical Support

Provides tier-1 support for all business applications and escalates appropriate tier-2 tickets to the Application Manager in a timely manner.
Creates, manages, and terminates application-based user accounts.
Supports new hire onboarding and orientation processes as assigned.

Application Administration

Assists with the design, deployment, enhancement, and maintenance of the company application portfolio.
Performs application administration to include user administration, access control, and maintenance.
Assists with the implementation of additional application modules and functionality.
Assists with the documentation of business workflows and processes.
Creates application documentation, tip sheets, and end-user training as assigned.
Assists with application-related projects and tasks as assigned
Performs related duties as assigned

Security

Assists with the implementation and support of company-wide security systems and initiatives.
Implements system and end-user permissions and access in adherence with company standards and approvals.

Compliance

Completes HIPAA compliance processes, procedures, and controls as assigned.
Contributes input into IT policies, controls, and procedures

Education/Experience:

AA degree or equivalent related experience in information technology, computer science, or similar plus 2+ years of related experience required;
Bachelor's degree in information technology or computer science degree preferred

Required Skills/Abilities:

Demonstrated proficiency with business applications required.
Experience providing end-user support services and using Helpdesk applications is required.
Experience with the following applications preferred: UKG/Ready, Blackbaud FE and RENXT, MITC or CIMS Case Management applications, and/or Maryland's LTSS Platform.
Ability to communicate and work effectively with the public, staff, and consumers required.
Experience in social or human services and the non-profit sector preferred.
Ability to communicate and work effectively with the stakeholders and team members at all levels of the organization as well as vendors and consultants required.
Ability to handle multiple priorities and effectively prioritize tasks.
Strong critical thinking and problem-solving skills required.

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