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    Logistics Services Support Coordinator - Columbus, United States - DHL Global Forwarding

    DHL Global Forwarding
    DHL Global Forwarding Columbus, United States

    3 weeks ago

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    Description
    JOB DESCRIPTION

    Job Title: Logistics Support Coordinator - Customer On Site

    Job Location: New Albany, Ohio

    DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at

    We have an exciting opportunity for a Logistics Support Coordinator to support multiple levels of customer interaction and serve as a location point of contact to one of our largest strategic DGF customers with a complex supply chain. This position will be based at the customer location in New Albany, Ohio

    Key Responsibilities:

    • Daily tracking and monitoring of all customer's shipments to include milestones for all inbound capital/critical support items
    • Shipment processing within customer's SAP system
    • Arrange transportation between offsite warehouse and multiple docks at customer's location
    • Provide recommendations for process improvements
    • Coordination with contracted carriers and warehouse 3PLs within the designated timeline in the Service Level Guidelines (SLG)
    • Monitoring of all Capital & EDB traffic inbound and outbound
    • Serves as a 1st level of escalation and drives issues to resolution
    • Proactively assesses, clarifies, and validates customer needs on an ongoing basis
    • Drive collaboration with freight forwarding business units and external partners to craft solutions to meet customers changing needs and expectations

    Skills / Requirements:

    • Preferred Bachelor's degree or combination of experience and education combined
    • Previous experience in the transportation or supply chain logistics industry preferred
    • Ability to proactively identify value opportunities, take initiative, and act collaboratively with internal and external stakeholders
    • Excellent communication and presentation skills; oral and written
    • Strong capability to sell concepts, ideas, and continuous process improvement opportunities to internal and external stakeholders
    • Self-directed and assertive; with the ability to prioritize workloads and manage concurrent projects and timelines
    • SAP and AES experience a plus
    • Very strong MS Office skills such as Excel, Word, PowerPoint and Outlook
    • 3PL and / or 4PL experience is a plus

    Why join DHL Global Forwarding?

    We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at

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