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    Logistics Services Support Coordinator - Columbus, United States - VetJobs

    VetJobs
    VetJobs Columbus, United States

    1 week ago

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    Description

    Job Description

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.


    DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.


    We have an exciting opportunity for a Logistics Services Support Coordinator to support multiple levels of customer interaction and serve as a location point of contact to one of our largest strategic DGF customers with a complex supply chain.


    Key Responsibilities:

    Daily tracking and monitoring of all customer's shipments to include milestones for all inbound capital/critical support items
    Shipment processing within customer's SAP system
    Arrange transportation between offsite warehouse and multiple docks at customer's location
    Provide recommendations for process improvements
    Coordination with contracted carriers and warehouse 3PLs within the designated timeline in the Service Level Guidelines (SLG)
    Serves as a 1st level of escalation and drives issues to resolution
    Proactively assesses, clarifies, and validates customer needs on an ongoing basis
    Drive collaboration with freight forwarding business units and external partners to craft solutions to meet customers changing needs and expectations


    Additional Qualifications/Responsibilities

    Skills / Requirements:

    Preferred Bachelor's degree or, combination of experience and education combined
    Ability to proactively identify value opportunities, take initiative, and act collaboratively with internal and external stakeholders
    Very strong communication and presentation skills; oral and written
    Strong customer service / collaboration skills and experience
    Strong capability to sell concepts, ideas, and continuous process improvement opportunities to internal and external stakeholders
    Self-directed and assertive; with the ability to prioritize workloads and manage concurrent projects and timelines
    Previous experience in the transportation or supply chain logistics industry preferred SAP and AES experience a plus
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