- Provide strong leadership and management of the support staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met.
- Implement personal development plans for team leaders.
- Conduct performance evaluations for team leaders and maximize team efficiency
- Evaluate Technology trends and ensure company is staying up to date and innovative with technological changes including security
- Develop and implement internal KPI's/ employee expectations
- Service Ticket QA
- Manage and Develop internal Documentation Standard
- Identify key issues and areas for improvement and make recommendations on procedure improvements
- Provide leadership, team development, project assessment, planning and management direction to the Managed Services team
- Lead new client onboarding assessments and standardization project planning and engineering
- Knowledge of Ticketing Systems and Monitoring Software such as ConnectWise
- Tier III technical knowledge required
- Experience directing challenging technology issues
- Knowledge of Windows Servers, Active Directory, Azure, and Office 365
- 2+ years previous Managed & Cloud Services Experience***
- 2+ years of experience in a Senior Management role
- Salary $90,000- $110,000 (dependent on experience)
- Healthcare, vision, dental – Blue Cross Blue Shield
- 401k + 3% match
- Certification Reimbursement
- PTO, Paid holidays
- Profit sharing
- Maternity leave
- Team oriented company culture with frequent outings
-
IT Helpdesk Manager
2 weeks ago
Bowman Williams Lincolnwood, United StatesWe are seeking a IT Manager to join an MSP offering a comprehensive range of IT solutions. We take pride in our ability to customize IT Solutions for our clients and maintain a high level of customer satisfaction. · We are a people- first company and invest heavily back into our ...
-
Clinical Informatics Helpdesk Technician I
4 days ago
Omnia Healthcare Group Lincolnwood, United StatesOmnia Healthcare is adding a Clinical Informatics Helpdesk Technician I to our growing team This position provides remote frontline technical support to healthcare professionals using our Clinical Informatics Systems. The position requires a blend of healthcare expertise adn IT p ...
-
Indirect Tax Analyst
1 week ago
Reyes Holdings Rosemont, United StatesOverview: · Reyes Holdings is a global leader in the production and distribution of food and beverage products. Our five business units service client accounts across 43 states in the United States and 19 countries worldwide - meaning the sun never sets on Reyes Holdings. We cont ...
-
IT Specialist
1 week ago
Above Lending Chicago, United States**You will**: · - Support our Northbrook office by providing technical support for desk equipment, printer, network, and access control. · - Provide software and hardware support for employees (remotely and on-site), including staying up-to-date on latest Windows releases, featur ...
-
Mps Associate
1 week ago
BluEdge Chicago, United States**Primary Role** · **_ To manage BluEdge's onsite print room operation at the below listed client locations._** · **Essential Duties and Responsibilities**: · - Perform any type of printing from simple photocopying to scanning and printing on digital equipment, both Large and Sma ...
-
Level 3 Azure Technician
3 days ago
Cozzini Bros., Inc. Chicago, United States: · Cozzini Bros. Inc. is America's #1 cutlery exchange service. We keep over 95,000 commercial kitchens nationwide, exchanging Cozzini-Engineered sharp knives and blades every two weeks. We have engineered the next generation of durable, safety-enhanced cutlery that stays sharp ...
-
Manufacturing Product Configurator
1 week ago
Midway Windows & Doors Chicago, United States**Manufacturing Product Configurator**: · **Location**: Bedford Park, IL, 60638 · **Overview**: · Midway Windows & Doors, a privately held and family-owned company for over 60 years, is based in Bedford Park, Illinois. We are a manufacturer of vinyl windows & patio doors, conduct ...
-
National Immigrant Justice Center Chicago, United States**Program Description**: · The National Immigrant Justice Center (NIJC) provides direct legal services to, and advocates for, immigrants, refugees, and asylum seekers through policy reform, impact litigation, and public education. Since its founding more than three decades ago, N ...
-
National Immigrant Justice Center Chicago, United States**Managing Attorney, Immigrant Legal Defense Project** · The National Immigrant Justice Center (NIJC) provides direct legal services to and advocates for immigrants, refugees and asylum seekers through policy reform, impact litigation, and public education. Since its founding mor ...
-
IT Support Analyst
1 week ago
Pregis LLC Chicago, United StatesWe're Not Just in the Packaging Business-We're in the "Wow" Business · Pregis is Hiring · Why Join Pregis? · Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation ...
-
Re-side & Remodel (R&r) - Support Specialist
1 week ago
James Hardie Chicago, United StatesJames Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber c ...
-
Onsite Support Technician
1 week ago
AVI-SPL Riverwoods, United States: · **WHO WE ARE** · AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which ...
-
IT Help Desk Technician
4 days ago
I.Q. Technologies, Inc. Wheaton, United StatesAt I.Q. Technologies, you have an excellent opportunity to excel your career within a thriving organization. We are looking for a qualified, experienced, and motivated individual to become part of IQ's team today · - General knowledge of Microsoft Active Directory related to user ...
-
IT Service Desk Specialist
2 days ago
Orbus Woodridge, United States**Orbus Visual Communications** is North America's largest producer and manufacturer of visual communications products and solutions for workplace interiors, retail environments, tradeshows, and events. We help our customers communicate visually and build their brands. · Brands w ...
-
Tier 1 Technical Support
1 week ago
INSPYR Solutions Westmont, United States**Title**: IT Service Desk Tier 1 · **Location**: Westmont, IL · **Duration**: Contract to Hire · **Compensation**:$25-30hr · **Work Requirements**: US Citizen, GC Holders or Authorized to Work in the US · **Responsibilities**: · - Performs basic to intermediate-level troubleshoo ...
-
Client Services Representative
1 week ago
PAYLOCITY CORPORATION Schaumburg, United StatesPaylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product ...
-
IT Services Expert
1 week ago
NebulaTech Arlington Heights, United StatesOur Client · Our client is a global healthcare company that develops plasma-derived medicines and other innovative biopharmaceutical solutions, enabling millions of patients around the world to live more productive lives. The IT team in Frankfurt am Main is currently seeking a co ...
-
Student Assistants
2 weeks ago
Matrix Dynamics Bloomingdale, IL, United States FreelanceThe University Computing Center (URZ) is the central IT service provider for the University of Heidelberg. The employees of the URZ provide the oldest university in Germany with modern IT equipment. We support our clients - the employees and students of the University of Heidelbe ...
-
Systems Engineer, Americas
1 week ago
Multi-Color Corporation Niles, United StatesJob Description · Job DescriptionBuild your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the ...
-
Associate Director OF IT
1 week ago
Insight Global Evanston, United StatesThe Associate Director of CI Platform Services Infrastructure reports to the Director of Platform Services and is responsible for architecting, managing, and supporting Northwestern University's enterprise infrastructure technology and research computing infrastructure. The Assoc ...
IT Helpdesk Manager - Lincolnwood, United States - Bowman Williams
Description
We are seeking a IT Manager to join an MSP offering a comprehensive range of IT solutions. We take pride in our ability to customize IT Solutions for our clients and maintain a high level of customer satisfaction.
We are a people- first company and invest heavily back into our employees to ensure they are consistently learning and further developing their technical skill set.
The company is currently looking to hire a hands-on IT Helpdesk Manager to join their leadership team, run a Helpdesk Team and serve as an escalation point when needed. One of the primary responsibilities of the IT Helpdesk Manager is evolving their support processes and optimizing service delivery – they are looking for someone to step into a leadership role day 1 with the skills/experience to work alongside the CEO and scale/optimize their predictable revenue stream coming in from managed services so they can further monetize their loyal revenue stream.
IT Helpdesk Manager (MSP):
IT Helpdesk Manager (MSP) Requirements:
IT Helpdesk Manager (MSP) Benefits:
