Tier 1 Technical Support - Westmont, United States - INSPYR Solutions

INSPYR Solutions
INSPYR Solutions
Verified Company
Westmont, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Title:
IT Service Desk Tier 1


Location:
Westmont, IL


Duration:
Contract to Hire


Compensation:
$25-30hr


Work Requirements:
US Citizen, GC Holders or Authorized to Work in the US


Responsibilities:


  • Performs basic to intermediatelevel troubleshooting:
  • Password resets, AD account unlocks, printer configurations, VPN, hardware issues, etc.
  • Logs, routes, categorizes, escalates Incidents/SRs
  • Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
  • If issue is unknown, request assistance within ITSD Teams chat, then ITSD Manager, then ITSD Director
  • Address phone calls on Softphone; logs ticket for user


  • Selfstarter

  • Accepts/selfassigns cases from the support queue
  • Clearly communicate status on incidents, as well as resolutions
  • Provide outstanding customer service and satisfaction
  • Ability to work in a team and communicate effectively
  • Writes/Reviews SOPs

Skillset / Experience:


  • 3+ years of helpdesk experience troubleshooting
  • Technical knowledge of Windows desktop & laptop hardware in a business environment
  • Working understanding of computer networking
  • Minimum one year of Active Directory support
  • Effective planning & organizing skills
  • Strong problemsolving efficiency
  • Effective communication & documentation skills
  • CompTIA A+ certification required
  • Microsoft certifications
  • 1+ year experience with Ivanti EPM
  • 1+ year of Exchange and/or Office 365 support

Our benefits package includes:


  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan
- and much more


Job Types:
Full-time, Temp-to-hire


Pay:
$ $30.00 per hour


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance

Experience level:

  • 3 years

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

Help Desk Troubleshooting: 3 years (required)
Active Directory: 1 year (required)


License/Certification:

  • CompTIA A+ (required)

Ability to Relocate:

  • Westmont, IL: Relocate before starting work (required)

Work Location:
In person
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