IT Specialist - Chicago, United States - Above Lending

Above Lending
Above Lending
Verified Company
Chicago, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

You will:


  • Support our Northbrook office by providing technical support for desk equipment, printer, network, and access control.
  • Provide software and hardware support for employees (remotely and onsite), including staying uptodate on latest Windows releases, features, and issues, identifying hardware failures and facilitating repairs through manufacturers, and documenting action taken in helpdesk tickets.
  • Assist with basic IT administration, including managing employee access to systems, shipping laptops, creating accounts, granting access to systems, and ordering equipment, managing device fleet via MDM, and offboarding tasks.
  • Identify opportunities for automation and increased scalability.
  • Review/escalate support requests related to the Above Lending product.
  • Create and maintain documentation for IT processes.

You have:


  • 2+ years experience in a similar IT support role, supporting both remote and inperson staff.
  • Expertlevel knowledge of Windows and how to support at corporate level.
  • Basic understanding of macOS and troubleshooting.
  • Experience with an IT helpdesk ticketing system.
  • Strong problemsolving, troubleshooting, and communication skills.
  • Basic understanding of networking concepts and troubleshooting.
  • Basic understanding of MDM concepts.
  • Willingness to develop new skills with coaching and contribute in other areas over time.
  • Experience with Identity Management Platform (IdP), especially JumpCloud preferred
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