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    Front Office Manager - Fort Worth, United States - Remington

    Remington
    Remington Fort Worth, United States

    1 week ago

    Default job background
    Description
    Job Description

    What you will be doing
    • Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
    • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
    • Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
    • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
    Location Description

    815 Commerce Street, Fort Worth, Texas 76102

    Located in the heart of downtown Fort Worth and housed in the historic annex building, Le Meridien is a 13-story boutique hotel that seamlessly blends modern luxury with historic charm. Unwind and recharge in a stylish guest room that caters to the modern traveler and celebrates mid-century modern design. Gather at one of the ground floor restaurants or the rooftop bar, meet in our 3,000 sq. ft. flexible meeting space offering a flood of natural light, or relax at the new 6th floor pool and pool deck.

    Requirements

    What we are looking for
    • High work ethic, self-initiative, independent judgment
    • May be required to work varying schedules to reflect the business needs of the property
    • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
    • Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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