Jobs
>
San Francisco

    Client Experience Manager - San Francisco, United States - Tourneau|Bucherer

    Tourneau|Bucherer
    Tourneau|Bucherer San Francisco, United States

    4 minutes ago

    Tourneau|Bucherer background
    Description

    JOB PROFILE

    Job Title:
    Client Experience Manager

    Reports to:
    Store Director


    Division:
    Retail


    OVERVIEW
    The Client Experience Manager is responsible for overseeing the client experience initiatives and execution at the location.

    This person is an experiential leader whose primary focus, in partnership with management and the Sales Professional team, is to elevate the clients' in-store experience, ensuring the delivery of surprise and delight moments and striving for excellence with every interaction, resulting in the development of long-term relationships and meeting and exceeding of store sales and Key Performance Indicators (KPIs).


    ESSENTIAL JOB RESPONSIBILITIES
    Client Experience and Hospitality


    • Communicate and execute hospitality initiatives, leading by example to foster a warm, welcoming and engaging shopping experience.
    • Consistently deliver surprise and delight moments, tailored to the clients' journey to elevate the in-store experience.
    • Drive sales through engagement of clients with storytelling of the brand history, sharing product knowledge, suggestive selling and consistent follow up and outreach,
    • Actively welcome clients, assess their needs and appropriately introduce to team members.
    • Ensure understanding of and adherence to the hospitality operating procedures and expectations.
    • Build a presence and strong network in the local market as a resource of readily available recommendations to include but not limited to, restaurants, entertainment venues, events, directions, etc.
    Team Leadership


    • Engage regularly with the Sales Professional team to ensure all hospitality, clienteling and client experience touch points are being met on a consistent basis.
    • Partner with Sales Professionals to review upcoming appointments to ensure a seamless and prepared visit is executed.
    • Motivate and support Sales Professionals to consistently achieve sales objectives and other Key Performance Indicators, while ensuring operational integrity.
    • Clearly communicate on a daily basis sales objectives and how this relates to weekly and monthly targets.
    • Train Sales Professionals on the art of luxury watch sales. This includes creating the relationship with the client, demonstrating excellent product knowledge to educate the client, helping select the appropriate product and closing the sale. This is accomplished through new hire training and on-going coaching.
    • Coach, encourage and develop team members by providing qualitative, just-in-time feedback.
    • Partner with management to ensure touch bases with Sales Professionals are occurring weekly to review active clienteling, outreach, follow up and utilization of all tools create an excellent experience and delivery of sales objectives.
    • Engage and support in the selling ceremony with Sales Professionals as needed to enhance the experience and maximize the client relationship, specifically with VVIPs and high clientele.
    • Lead by example in driving sales, effectively building relationships, consistent follow up and identifying and engaging with top clientele, recognizing potential and creating an individualized journey leading to delivery of results.
    • Understand local competitors and equip Sales Professionals with this knowledge.
    • As needed, step in to strategically follow up with clients and handle escalated issues with outstanding diplomatic skills.
    • Actively assess talent, providing feedback and recommendations to management.
    Efficiently manage all store operations and personnel


    • Maintain clear communications with Regional Director, brand partners and corporate partners
    • Manage business reporting as needed as it relates to clienteling, hospitality and signing-off on Daily Business
    • Responsible for opening and closing of store in alignment with established Operations and Asset Protection protocol.
    • Monitor inventory received into or shipped from the store.
    • Closely monitor store security in alignment with Asset Protection and Operations protocol.
    • Execute corporate directives/special projects as required.

    QUALIFICATIONS

    • 5-7+ years' experience in luxury retail, hospitality or service industries
    • At least 1-2+ years of previous management experience
    • Prior watch and fine jewelry experience is helpful but not required.
    • Must be able to work a flexible schedule with non-traditional hours.
    • Proven track record of delivering sales objectives
    • Exemplary level of integrity and professionalism at all times.
    • Client-centric with a passion for creating experiential moments and driving sales
    • Strong interpersonal skills and expert communicator
    • Ability to manage in a fast-paced, ever changing environment.
    • A Bachelor's degree or equivalent in business or related discipline is preferred.
    • Bi-lingual language proficiency is a plus to cater to our international customer base.




    SALARY RANGE:
    $80,000- $87,000 plus bonus incentive.

    We are an Equal Opportunity Employer.

    All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

  • Short Story

    Client Experience Manager

    1 day ago

    Short Story San Francisco, United States

    About Us: · Short Story is an award winning, technology-powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence. As a fast-growing startup, we're ...

  • One Workplace

    client experience manager

    1 day ago

    One Workplace San Francisco, CA, United States

    Overview · two - We aim to redefine the contract furniture experience by providing smart and authentic solutions that bring our clients' spaces and brands to life. · We're passionate about great design and flawless execution. We love bringing products, vision, and people together ...

  • SF Fire Credit Union

    Digital Experience Manager

    1 day ago

    SF Fire Credit Union San Francisco, United States

    Where it all began... · In 1951 SF Fire Credit Union first opened its doors from a modest 10′ × 15′ office space in 17 Engine. It was from those humble beginnings—where everyone pitched in to help one another in their community—that the organization forged its way of business for ...

  • One Workplace

    Client Experience Manager

    1 day ago

    One Workplace San Francisco, United States

    Overview : · two We aim to redefine the contract furniture experience by providing smart and authentic solutions that bring our clients' spaces and brands to life. · We're passionate about great design and flawless execution. We love bringing products, vision, and people togeth ...

  • Diverse Lynx

    Adobe Experience Manager

    8 hours ago

    Diverse Lynx San Francisco, United States

    Associate has to work 100% from customer office all 5 days in Alameda, CA, USA? 8 to 10 years? experience in using AEM (Adobe Experience Manager) Products.? Experience working with Adobe tagging technologies is required? AEM Experience: Proficiency in Adobe Experience Manager (AE ...

  • Greystar Worldwide, LLC

    Resident Experience Manager

    4 minutes ago

    Greystar Worldwide, LLC San Francisco, United States

    The Experience Manager is responsible for creating an environment of openness and cooperation to achieve the community's occupancy, resident satisfaction and retention goals while partnering with the centralized leasing team to help prospects with on-site leasing activities. · T ...

  • AnaLog Services Inc

    Web3 Experience Manager

    1 day ago

    AnaLog Services Inc San Francisco, United States

    About Us: · Analog is building a true Layer-0 blockchain network that ushers in the omnichain future, secured with the Proof-of-Time consensus mechanism. · Backed by world-class investors, our vision is to facilitate the seamless communication of time data (events) between decent ...

  • Persona

    Workplace Experience Manager

    1 day ago

    Persona San Francisco, CA, United States

    At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information secu ...

  • Bloomberg

    Workplace Experience Facility Manager

    1 day ago

    Bloomberg San Francisco, United States Full time

    The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just li ...

  • Circle Medical

    Office Experience/HR Manager

    6 days ago

    Circle Medical San Francisco, CA, United States

    [Full Time] Office Experience/HR Manager at Circle Medical (United States) | BEAMSTART Jobs · Office Experience/HR Manager · Circle Medical United States · Date Posted · 26 Jun, 2022 · Work Location · San Francisco, United States · Salary Offered · $70000 — $85000 yearly ...

  • Atlassian

    Product Manager, Buyer's Experience

    8 minutes ago

    Atlassian San Francisco, United States

    **Product Manager, Buyer's Experience - Enterprise Migrations** · Product Management | San Francisco, United States | Remote Americas | Full Time · **Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a su ...

  • Brex Inc.

    Senior Workplace Experience Manager

    5 days ago

    Brex Inc. San Francisco, CA, United States

    Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Br ...

  • Lattice Incorporated

    FP&A Manager, Customer Experience

    21 hours ago

    Lattice Incorporated San Francisco, United States

    **FP&A Manager, Customer Experience** · at Lattice San Franicsco ****About Lattice**** · Lattice is on a mission to build cultures where employees and their companies thrive. In an age where innovation is happening all around us, there's a commonality people are driving these c ...

  • Seesaw

    Customer Experience Operations Manager

    1 day ago

    Seesaw San Francisco, United States

    **Customer Experience Operations Manager** · San Francisco, CA or Open to Remote in the US / Customer Experience / Full-time **Our Growth Mindset (The Mission):** Seesaw is a learning platform that brings educators, students and families together to deepen student learning. Teac ...

  • Envoy

    Product Manager, Employee Experience

    5 days ago

    Envoy San Francisco, United States

    About Envoy · Envoy's workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that s ...

  • Benchling

    Customer Experience Ops Manager

    4 days ago

    Benchling San Francisco, United States

    Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. · Benchling's mission is to unlock the po ...

  • PwC

    Client Experience Proposal Manager

    6 days ago

    PwC San Francisco, CA, United States

    Job Requirements and Preferences : · Basic Qualifications : · Minimum Degree Required : · High School Diploma · Minimum Years of Experience : · 4 year(s) of sales, marketing or PwC experience · Preferred Qualifications : · Degree Preferred : · Bachelor Degree · Cer ...

  • Tecton Corporation

    Developer Experience Product Manager

    3 days ago

    Tecton Corporation San Francisco, United States

    At Tecton, we solve the complex data problem in production machine learning. Tectons feature platform makes it simple to activate data for smarter models and predictions. Tecton abstracts away the complex engineering to speed up innovation. · Tectons founders developed the first ...

  • Brex Inc.

    Senior Workplace Experience Manager

    5 days ago

    Brex Inc. San Francisco, CA, United States

    Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Br ...

  • Benchling

    Customer Experience Ops Manager

    4 days ago

    Benchling San Francisco, United States

    Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology. · Benchling's mission is to unlock the po ...