- Develops member relationships by providing high-quality sales and service to each individual member and works with new and existing members to identify their financial needs, and assists them in the selection of the appropriate financial products and services.
- Provides an exceptional service experience consistent with Credit Union standards; resolve member complaints quickly and accurately; responds to member inquiries on the phone and in person.
- Provides timely closing of loans through consistent follow-up of loan approvals.
- Directly responds to members inquiries timely and accurately via telephone, mail, email, or an internal referral.
- Develop, expand and retain member relationship in order to increase member satisfaction.
- Adhere to CCU's Member Experience Playbook, SLAs and Corporate initiatives.
- Follow the retail branch's escalation process.
- Explains account type, product, or service to member.
- Has thorough understanding of all credit union digital products and assists members in establishing all electronic services such as online banking, mobile banking, mobile deposits, direct deposit, bill pay, and etc.
- Interviews member to determine appropriate product/account/service to establish.
- Complies with all positive identification regulations for establishing new account holders.
- Analyzes existing account relationships in order to identify potential services and/or account sales opportunities.
- Generates outbound telemarketing calls; identifies member needs and promotes appropriate credit union products and services. Utilizes sales skills to source for new account relationships.
- Generates and closes identified sales opportunities with new and existing members to include the solicitation of loans, new accounts, and other credit union products and services.
- Develops and maintains a follow-up program for expanding multiple account relationships.
- Opens basic Business accounts, Fiduciary, Trust Accounts, IRAs and HSA. Completes all tasks required to establish and service the accounts.
- Recommends appropriate products and services to members.
- Conducts interview with members relating to loan request.
- Cross-sells consumer loan protection products and services.
- Reviews documentation and forwards to Consumer Lending for review and approval on loans that are not system-approved.
- Communicates the loan disposition to member (approved, counter-offer, denied).
- Creates loan documents and obtains member signature(s).
- Disburses new loan and completes follow-up tasks.
- Discusses and refers Business Loans.
- Completes tasks and responsibilities relating to enhancing member relationships to increase member service.
- Develop existing and new member relationships expanded client base thru business development, on-sites, and community and networking events.
- Attends onsite events.
- Ensures compliance with all applicable laws, regulations, and Credit Union policies and procedures as they relate to assigned products, including, but not limited to, Truth In Savings and Fair Credit Lending Practices.
- Participates in all assigned staff development programs in support of the Credit Union's commitment to continuous improvement in sales and service, quality, and teamwork.
- Must consistently report to work on time, as scheduled.
- Complete all BAI trainings and classroom courses.
- Performs other duties as assigned.
- Strong communication (written and verbal).
- Provide excellent member service both internally and externally.
- Proven sales and service results.
- Strong time management and organizational skills.
- High School education or equivalent.
- Knowledgeable in new accounts and lending policies and procedures.
- Solid knowledge of sales and referral technique a must.
- Working knowledge of personal computers also required.
- Requires two to three years of financial institution experience in New Accounts, Sales and Consumer Loan origination to gain the necessary knowledge, skills and abilities to handle all aspects of the position or equivalent.
-
Customer Service Representative
4 days ago
ACTIVITIES CONSULTANCY LIMITED Chula Vista, United States**Customer Service Representative** · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolv ...
-
Customer Service Representative
5 days ago
SoCal Outreach Solutions Chula Vista, United StatesAs an emerging front-runner in customer acquisitions, sales and business development, our firm is dedicated to helping our clients establish, build and manage their local market presence for specialized telecommunication products and services. We believe in delivering world-class ...
-
Customer Service Representative
4 days ago
Soapy Joes Group Inc Vista, United States: · **Position Summary** · **WHY SOAPY JOE'S?** · We're not just a car wash, we're driven to clean cars, protect the environment and shine in our communities. We are invested in creating opportunities, inspiring development, and bringing dynamic servant-leaders into our company t ...
-
Customer Service Representative
1 week ago
Soapy Joes Group Inc Vista, United States: · **Join the Soapy Joe's Team at Hacienda: Elevate Your Career in Customer Service and Sales** · Are you ready to embark on a thrilling journey with Soapy Joe's? We're on the lookout for exceptional individuals to join our brand-new location in Hacienda. As we gear up to set ne ...
-
Customer Service Representative
1 week ago
Payday Money Centers Chula Vista, United States**Payday Money Centers (Customer Service Representative / Teller)** · Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. · Payday Money Centers ...
-
Customer Service Representative
1 week ago
Meal Prep Sunday San Diego Vista, United StatesAre you ready to join a rapidly expanding Meal Prep company? We hold the belief that sincere and human connections enhance the quality of people's lives, particularly those who are part of our team. Meal Prep Sunday is the largest Meal Prep Company in Southern California, based i ...
-
Customer Service Representative
2 days ago
AQH Vista, United StatesAQH is expanding and we are looking to add new faces to our customer service team. If you enjoy working with people we would love to schedule an interview with you · **Duties and responsibilities**: · - Handle all customer inquiries, requests, and service needs · - Work with team ...
-
Member Service Representative
1 week ago
Navy Federal Credit Union Chula Vista, United States Part time**Overview** · To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit ...
-
Insurance Customer Service Representative
1 week ago
Larry Baker-Farmers Insurance Agency Chula Vista, United StatesAs a Customer Service Representative you will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests and maintaining knowledge of our products and services. · **Base Salary + Commissions+ Bonus Opportu ...
-
Claims Customer Service Representative
2 days ago
Physicians Data Trust Vista, United StatesClaims Customer Service Representative · **Department**: · Claims · **Effective Date**: · January 12, 2022 · **Reports to**: · Claims Support Supervisor · **Direct Reports**: · None · **FLSA**: · Non-Exempt · **Working Conditions**: Normal, no adverse or hazardous conditions. · * ...
-
Clancy Medical Group Vista, United StatesExperienced Medical Receptionist with friendly personality · - Experienced with Back Office/referral process/some billing experience · - Comfortable collecting co-pays and posting payments · - Proficient with Insurance Verification and Eligibility · - Comfortable with Medical Ter ...
-
Sharp Healthcare Chula Vista, United States[H.S. Diploma or Equivalent · **Hours** · **Shift Start Time**: · Variable · **Shift End Time**: · Variable · **Additional Shift Information**: · **Weekend Requirements**: · Every Other · **On-Call Required**: · No · **Hourly Pay Range (Minimum - Midpoint - Maximum)**: · $ $ $34. ...
-
Customer Service Representative
1 week ago
Rayne Water Conditioning San Diego, United States**Customer Service Representative** · Rayne Water of San Diego is looking for a world-class Customer Service Representative and our goal is to hire a career-minded person that is looking to join our office support team. · We have a great team and are looking for another Customer ...
-
Ticket Services Representative
6 days ago
The Old Globe San Diego, United States**Ticket Services Representative**: · The Old Globe, one of San Diego's most celebrated professional theatres, seeks ticket representatives with excellent customer service experience and strong telephone and computer skills to work in our Ticket Office located in beautiful Balboa ...
-
Customer Service Representative
1 day ago
Best Cheer Stone San Diego, United States**About Us**: · With a two-decade history on the forefront of the stone market, Best Cheer Stone (BCS) embodies affordable excellence in stone materials. Our goal is to bring the most exquisite stone in the world to fabricators and commercial builders everywhere, pairing the pers ...
-
Customer Service Representative
3 days ago
FMI Enterprises Inc. San Diego, United StatesOur client is expanding throughout the area, so they have an immediate need for an Entry Level Customer Service Representative. The Entry Level Customer Service Representative will perform residential customer service and sales functions, manage customer accounts throughout the a ...
-
Customer Service Representative
1 week ago
Intilify INC San Diego, United StatesJob Title: Customer Service Representative · Job Location: San Diego, CA · shift - 8:30am - 5:00pm PST onsite · Duration: 13 weeks + extension · Payrate: $20/hr to $22/hr · Guarantee hours: 40 hours · **Responsibilities**: · Under the supervision of the Customer Service Superviso ...
-
Customer Service Representative
1 week ago
Airgas San Diego, United StatesR Customer Service Representative (Open) · **Location**: · San Diego, CA - Filling industrial · How will you CONTRIBUTE and GROW? · Position Title: Customer Service Representative · Location: San Diego, CA (On-site) · Target Hourly Range: $20 - $23 (DOE) · The Customer Service Re ...
-
Business Service Representative
1 day ago
Sharp Healthcare San Diego, United States[H.S. Diploma or Equivalent · **Hours**: · **Shift Start Time**: · Variable · **Shift End Time**: · Variable · **AWS Hours Requirement**: · **Additional Shift Information**: · **Weekend Requirements**: · As Needed · **On-Call Required**: · No · **Hourly Pay Range (Minimum - Midpo ...
-
Customer Service Representative
6 days ago
ARCO | AMPM - Santa Fe Petroleum Inc San Diego, United StatesWe are seeking Customer Service Representatives for our company. We offer competitive benefits such as 401K, vacation, sick time and more · We take pride in providing a safe, friendly, fast & clean experience to all of our customers · **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**: ...
Personal Banker/Financial Services Representative- Imperial Beach - North Island Credit Union
Description
Overview:
General Summary
The Financial Service Representative (FSR) is based in a branch. This position works within established guidelines to perform sales and service activities. Provides prompt, professional and accurate information to members and potential members in opening new accounts, securing loans, as well as cross-selling Credit Union products and services to meet members needs and increase member satisfaction. Maintains quality service standards set by the organization while meeting or exceeding monthly assigned sales goals.
Imperial Beach Branch
Principal Accountabilities (95%):
Member Experience:
Opens new accounts:
Originates and funds consumer loans:
Business Development:
Other Accountabilities (5%):
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Qualifications:Position Requirement and Qualifications:
Abilities:
Must be skilled in the following areas:
Knowledge, Education, Certifications, Licenses:
Experience:
Working Conditions and Physical Demands:
Work is performed in a general office environment. This position does not require significant physical efforts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Refer to the Safety & Health Policy found in California Credit Unions Employee Handbook & Resource Guide.
EOE
