Customer Service Representative - Chula Vista, United States - ACTIVITIES CONSULTANCY LIMITED

ACTIVITIES CONSULTANCY LIMITED
ACTIVITIES CONSULTANCY LIMITED
Verified Company
Chula Vista, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Customer Service Representative
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring customer satisfaction.


Duties:


  • Answer incoming customer calls and respond to customer inquiries in a professional and timely manner
  • Provide accurate information about our products and services to customers
  • Assist customers with order placement, returns, and exchanges
  • Perform data entry tasks to update customer records and maintain accurate information
  • Analyze customer needs and recommend appropriate solutions or products
  • Upsell additional products or services to customers when applicable
  • Conduct outbound calls to follow up on customer inquiries or resolve issues
  • Maintain a high level of phone etiquette and professionalism in all customer interactions

Requirements:


  • Fluent in English; proficiency in Spanish or other languages is a plus
  • Excellent communication skills, both verbal and written
  • Strong customer service skills with the ability to handle challenging situations professionally
  • Proficient in data entry and computer skills
  • Ability to analyze customer needs and provide appropriate solutions
  • Previous experience in a customer service role is preferred but not required
  • We offer competitive compensation and benefits packages for our employees. Join our team today and make a difference in the lives of our valued customers_

Pay:
From $56,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Onthejob training
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Work from home

Experience level:

  • 1 year
  • No experience needed
  • Under 1 year

Shift:

  • 8 hour shift
  • Day shift
  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Ability to Commute:

  • Chula Vista, CA required)

Ability to Relocate:

  • Chula Vista, CA 91910: Relocate before starting work (preferred)

Work Location:
In person
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