- Provide higher level technical support to DISD central staff in resolving computer, peripheral, network related issues.
- Resolve district central staff EAD user and computer accounts access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
- Travel to other Dallas ISD locations to perform client support services.
- Ensure customer satisfaction and adhere to the IT Client Support Services, Service Level Agreement (SLA).
- Escalate Tier 2 LAN and WAN connectivity failures to the appropriate Information Technology Departments.
- Document interactions, incidents, service requests using the District IT Service Management Systems Create technical documentation for other Information Technology Department staff in supporting district wide convocation, live forums, or other district special events, and contribute to knowledge bage.
- Point of contact for Client Support Services technology vendors when servicing district departments.
- Accredited High School Diploma or equivalent (U.S.A. Equivalency); Bachelor's degree preferred.
- Must have one of the following certifications: CompTIA A+, Google Workspace Administrator, or Apple Certified Support Professional.
- Two years' experience in Information Technology support services
- Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications.
- Proficient in analyzing and resolving technology hardware and software failures.
- Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
- Knowledgeable in wired and wireless network technologies.
- Experienced with user and device management in Microsoft Active Directory.
- Effective communication skills.
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mroads Dallas, United StatesMroads is looking for a "Desktop Support Analyst" for one of our direct clients in Dallas, TX. · Job Description: · Proactive and detail-oriented IT professional looking to contribute to a dynamic team · Strong knowledge of Windows, Mac and iOS operating systems. · Provide second ...
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Trinity Industries Inc Dallas, United StatesTrinity Industries is searching for a Specialist, Desktop Support in our Dallas, TX HQ. This role will be responsible for providing technical support and maintenance for kiosk PCs, managing PCs and mobile devices using Microsoft Intune and SCCM. This role requires a proactive ind ...
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Selby Jennings Dallas, United StatesOur client is a multi-million dollar Investment Management firm with offices across the U.S. and a unique investment portfolio. This firm has been rapidly growing over the past three years, particularly within its Technology Team. · This firm is looking to bring on a Desktop Supp ...
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MAFÉ Resources Dallas, United StatesWe are seeking a highly skilled and motivated Desktop Support technician to join our IT support team 4-6 month Project. We will have 3 positions on our Project team. These roles will be eligible for extension and/or conversion. · Apply fast, check the full description by scrolli ...
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Desktop Support Analyst
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mroads Dallas, United StatesMroads is looking for a "Desktop Support Analyst" for one of our direct clients in Dallas, TX. · The following information aims to provide potential candidates with a better understanding of the requirements for this role. · Job Description: · Proactive and detail-oriented IT ...
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Yoh Dallas, TX, United StatesNo 3rd Parties · I am working with a client in Dallas that is looking for a Desktop Support Engineer. 2+ years of experience in building and servicing computers along with managing hardware/software functionalities. · Strong understanding of various operating systems (Windows, ...
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Selby Jennings Dallas, United StatesOur client is a multi-million dollar Investment Management firm with offices across the U.S. and a unique investment portfolio. This firm has been rapidly growing over the past three years, particularly within its Technology Team. · This firm is looking to bring on a Desktop Sup ...
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Texas Capital Bank Dallas, United StatesTexas Capital · is · built to help businesses and their leaders. Our depth of knowledge and · expertise · allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success — today and tomor ...
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Desktop Support Engineer
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AppLab Systems Inc Dallas, United StatesHi, · Hope you are doing good... · I am · Baiju · represented to Applab Systems, and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion. · Job Title: · Desktop Supp ...