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    Desktop Support Engineer - Dallas, United States - AppLab Systems Inc

    AppLab Systems Inc
    AppLab Systems Inc Dallas, United States

    2 weeks ago

    Default job background
    Description
    Hi,

    Hope you are doing good...

    I am

    Baiju

    represented to Applab Systems, and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.


    Job Title:
    Desktop Support Engineer


    Location:
    Dallas, TX (Onsite)

    Job Type: 6-12+Months

    Job Description

    Primary Responsibilities:

    • Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
    • Follow all escalation procedures according to service level agreement
    • Use remote control tool (Bomgar) to assist end users when needed
    • Provide an accurate record of each call in
    incident management tracking tool (Service Now)

    • Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
    • Act as a technical resource to others to resolve problems, issues, errors or related
    • Anticipate customer needs and proactively identifies solutions
    • Plan, prioritize, organize and complete work to meet established objectives. Tech needs to work autonomously but has support from the larger team.

    Requirements:

    • 3 or more years of experience with PC operating systems
    • 3 or more years of experience in a customer service role
    • 3 or more years of Technology Support experience
    • Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
    • Experience with MS Office (including Word, Excel and PowerPoint) Assets
    • Information Technology Certifications preferred
    • Computing Technology Industry Association A+ Certification preferred
    Thanks & Regards,

    Baiju Kumar

    4365 Route 1 South, Suite 105, Princeton, NJ-08540
    #J-18808-Ljbffr
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