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    Desktop Support Analyst - Dallas, United States - mroads

    mroads
    mroads Dallas, United States

    3 weeks ago

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    Description

    Mroads is looking for a "Desktop Support Analyst" for one of our direct clients in Dallas, TX.

    The following information aims to provide potential candidates with a better understanding of the requirements for this role.

    Job Description:

    • Proactive and detail-oriented IT professional looking to contribute to a dynamic team
    • Strong knowledge of Windows, Mac and iOS operating systems.
    • Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
    • Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
    • Excellent problem-solving and communication skills.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.
    • Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours.
    • Manage and prioritize support requests via ServiceNow to meet service level agreements.
    • Deliver exceptional customer service by ensuring professional, clear, positive and effective communication.
    • Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, Sharepoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others.

    Desired Skills:

    COMPTIA A+ and COMPTIA Network + is desired.

    JAMF knowledge is desired

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