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    Mac Support Analyst - Dallas, United States - BuzzClan

    BuzzClan
    BuzzClan Dallas, United States

    5 days ago

    Default job background
    Technology / Internet
    Description
    BuzzClan is an elite business consulting firm collaborating to provide software, advisory and implementation services. BuzzClan is a certified partner for most of the tier 1 cloud, hardware and software providers. Being a vertically integrated solutions company, BuzzClan is known for their capability in the IT Services space.

    Title - Mac Support Analyst
    Location - DownTown Dallas, TX (100% onsite)

    Job Tenure - Full Time


    In this role, you will be responsible for being a point of contact for end users to receive support and maintenance within the organization;s computing environment.

    This includes installing, diagnosing, repairing, maintaining, and upgrading PCs, terminals, and printers to ensure optimal workstation performance. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where
    required.

    Responsibilities:


    As a IT Support Analyst, you will:
    Install, upgrade, support and troubleshoot Windows 10, Windows 11, Microsoft O365
    and any other authorized desktop applications.
    Install, upgrade, support and troubleshoot for printers, computer hardware and any other
    authorized peripheral equipment.
    Perform general preventative maintenance tasks on computers, laptops, and any other
    authorized peripheral equipment.
    Perform remedial repairs on computers, laptops, printers, and any other authorized
    peripheral equipment.
    Customize desktop hardware to meet user specifications and site standards.
    Perform work in compliance within specified warranty requirements.
    Return defective equipment/parts to maintenance inventory, documents customer
    repairs, maintains and restocks assigned parts inventory to insure proper spare parts
    levels.
    Be responsible for monitoring, operating, managing, troubleshooting, and restoring to
    service any terminal service client, personal computers (PC) or notebooks that has
    authorized access to the network.
    'Have the capacity to learn existing and emerging technologies.
    Provide direct production support services for application users by responding to
    operational problems that are funneled to the team via helpdesk tickets.
    Support the various applications used by staff.
    Provide direct production support services for application users by responding to
    operational problems that are funneled to the team via helpdesk tickets.
    Other duties as assigned.
    Qualifications
    High school diploma
    Associate degree preferred.
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