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    Support Analyst II - Dallas, United States - Interstate Batteries

    Interstate Batteries
    Interstate Batteries Dallas, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

    be your best self

    At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us

    Purpose of Job:

    Provides the primary interface between Information Services and all IBSA employees and distributors and also responsible for performing analysis and finding solutions to complex business or technical problems.

    Job Components:

  • Provide technical phone support for all IBSA systems
  • Builds and configures user machines.
  • Supports Smart phones.
  • Document, log, and assign all reported problems to appropriate departments
  • Perform system analysis and identify solutions to technical problems
  • Prepare and maintain documentation (i.e... problem resolutions, procedures, etc.)
  • Identify and implement procedural improvements and process improvement
  • Provide production support activities for assigned systems
  • Develop and communicate project/task estimates and project work plans
  • Occasional on-call and after-hours duties.

    • Qualifications:

  • College degree in computer related field or equivalent experience
  • Minimum 2 years experience in technical customer service
  • Minimum 2 years experience in information processing
  • Able to work effectively

    • Scope Data:

    Work with other departments and user community in problem solving

    Work Environment:

  • Ability to sustain posture in a seated position for prolonged periods of time.
  • Regularly required to use hands to grasp or handle.
  • Ability to talk and hear.
  • Specific vision abilities include close vision, depth perception and ability to adjust focus.
  • Ability to occasionally lift and/or move 20+ lbs.

    • Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

    Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.

    Benefits

    We strive to treat every Member like family — and that mindset, applies to our teams too. Expect benefits that support your body,, mind, and well-being now and later., Comprehensive health plan, 401K retirement plan, Generous vacation and holiday time, Lyra mental health resources, Stockoptions
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