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    ETRM Support Analyst - Dallas, United States - Elan Partners

    Elan Partners
    Elan Partners Dallas, United States

    1 week ago

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    Description
    Energy Trade and Risk Management (ETRM) Support Analyst

    Direct Hire Opportunity

    Sorry, No Sponsorship

    Onsite, Houston, TX

    Overview:

    As an IT ETRM Support Specialist, you will play a key role in supporting and enhancing the Openlink RightAngle system used in crude marketing operations. This position demands strong skills in system support, excellent communication abilities, and a customer service-oriented mindset.

    Key Responsibilities:

    • Regularly interact with end-users, developers, and management to support and improve the RightAngle system.
    • Accurately document issues and enhancement requests, providing detailed information for the development team.
    • Address and resolve queries from end-users, especially concerning data-related problems.
    • Develop and maintain functional design documentation for the system.
    • Undertake analysis, testing, and deployment of system upgrades, patches, and custom developments in RightAngle.

    Requirements:

    • Proficient with Openlink RightAngle S14 or higher
    • Proven customer service excellence with strong interpersonal and communication skills.
    • 1-5 years of experience in application support.
    • In-depth understanding of SQL and relational database principles.
    • Familiarity with software development life cycle models like Agile and Waterfall.
    • Experience using ticketing systems, such as Remedy.
    • Knowledge of the entire data flow in RightAngle, including trade capture, contract management, lease center, credit, risk, scheduling, inventory, and settlements.
    • Ability to craft complex pricing provisions and report views.
    • Skill in testing business scenarios in RightAngle, from deal capture to invoicing.
    • Strong analytical and problem-solving abilities, with keen attention to detail.
    • Able to work under pressure and meet strict deadlines without compromising on quality.
    • Self-starter, able to quickly evaluate situations and develop effective solutions.
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