Support Analyst II - Dallas, United States - Interstate Battery System of America, Inc.

Description

Our mission is to be a trusted workplace for team members to be their whole selves at work.

A company that people love and positively impacts the lives of all whom we your best selfAt Interstate Batteries, you have the chance to be excellent at work and excellent at life.

We know that professional success depends on personal wellbeing.

That's why we want to enrich your life with the tools and services you need to succeed in every area of your life.

Join usPurpose of Job:
Provides the primary interface between Information Services and all IBSA employees and distributors and also responsible for performing analysis and finding solutions to complex business or technical problems

Job Components:
Provide technical phone support for all IBSA systemsBuilds and configures user machines.
Supports Smart phones.
Document, log, and assign all reported problems to appropriate departmentsPerform system analysis and identify solutions to technical problemsPrepare and maintain documentation (i.e... problem resolutions, procedures, etc.)Identify and implement procedural improvements and process improvementProvide production support activities for assigned systemsDevelop and communicate project/task estimates and project work plansOccasional on-call and after-hours duties.


Qualifications:
College degree in computer related field or equivalent experienceMinimum 2 years experience in technical customer serviceMinimum 2 years experience in information processingAble to work effectively

Scope Data:
Work with other departments and user community in problem solving

Work Environment:
Ability to sustain posture in a seated position for prolonged periods of time.
Regularly required to use hands to grasp or handle.
Ability to talk and hear.
Specific vision abilities include close vision, depth perception and ability to adjust focus.
Ability to occasionally lift and/or move 20+ lbs.


Note:

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.