Jobs
>
New York City

    Fine Jewelry Store Manager - New York, United States - Macha Studio

    Macha Studio
    Macha Studio New York, United States

    2 weeks ago

    Default job background
    Description

    Macha is a small fine jewelry business with a DIY attitude based in Greenpoint, Brooklyn. Our store is relatively new and continually evolving. We appreciate staff members who are team players, self-motivated and willing to participate during the down times as well as the busy periods.

    The fine jewelry business is detail oriented and requires observing procedures.

    We are committed to sustainability and are continually trying to improve our footprint.

    Greenpoint has a close knit community & we love to support our local neighborhood.

    We are looking for an experienced full time retail store manager to join the team. As store manager your key responsibilities are

    • Maintaining high levels of presentation in store and of staff.
    • Responsible for store sales and service, profitability, operations, loss prevention, talent acquisition, and merchandising.
    • Ensuring store is fully staffed during opening times
    • Motivation & management of the store staff
    • Developing processes & procedures to continuously elevate the customer experience, and overall growth of the business.

    This position is based out of our Greenpoint store, and over 50% of the managers time is spent on the shop floor. There are also opportunities to gain experience in other aspects of the business after store responsibilities are met.

    Detailed Responsibility Examples

    Operations

    • Supervising the daily operations of the store (ie. Opening/Closing, shipments, receipts, scheduling, floor coverage, website maintenance
    • Collaborate with manager in areas of risk management, store cash controls, inventory management.
    • Understand and properly execute all management register functions. Solve related issues.
    • Help plan & manage store budget.
    • Collaborate with owner for deliveries, orders and shipments.
    • Cross reference with owner to plan retail calendar.
    • Manage store phone & email.
    • Manage PR for loan in/outs if necessary
    • Planning and forecasting for store and staff.
    • Purchasing marketing, packaging and necessary products to ensure smooth functionality of the store & selling experience

    Staff Recruitment and Retention

    • Hire staff as needed and provide staff with store schedules.
    • Organizes retail staff schedule, ensuring shifts are adequately covered. Assists in store staffing by recruiting, on-boarding, training & developing the best candidates.
    • Ensure image and grooming standards of staff are professional, reflective of the brand and adhered to at all times.
    • Serves as a role model and coach to ensure that all associates have a high level of product knowledge regarding target customers, product range and selling arguments
    • Recruit, train, and develop all store staff to ensure our teams are meeting our customer service standards, professional personal grooming and security protocols are met
    • Developing training plans for new employees using company tools and knowledge while monitoring and maintaining existing staff's learning and development
    • Maintains thorough awareness of policies, store operations and product knowledge; informs employees of any product updates, policy changes and other company communication
    • Supports, encourages, and develops staff to provide the highest level of customer service
    • Assists sales associates with any customer service challenges or specific customer requests (i.e. dissatisfied customer, returns, damaged merchandise, customer orders) and has the capacity to know when to step in an escalated situation gracefully

    Marketing and Visuals

    • Ensure the maintenance of the store is completed.
    • Ensure the store is neat, clean and organized inside and out.
    • Implementation and maintenance of all visual merchandising.
    • Helps the owner ensure a continuous updating and styling of the showroom to optimize sales, space management and presentation of the product range, according to brand guidelines

    Event management and marketing Activities

    • Partner with owner to manage retail staff projects
    • Partner with owner and volunteers for in store events
    • Manages marketing activities of store staff
    • Assists in planning and implementing required marketing activities, PR and events according to overall Marketing Plan and activity guidelines to ensure a continuous traffic flow

    Sales generation

    • Review and plan business objectives to meet monthly/quarterly sales goals
    • Provide the highest level of customer service.
    • Build and maintain repeat clientele.
    • Implement systems to help retail associates maintain repeat clientele. Ensure associates are adhering to procedures.
    • Resolve all client problems and complaints quickly and effectively.
    • Provide assistance to all customers with special attention to customer service issues.
    • Meet store sales goals.
    • Tracking, monitoring, and communication of the business results to the owner
    • Ensure an elevated level of sales and service is practiced by all employees; lead by example.
    • Development of sales techniques to optimize sales and customer satisfaction.
    • Ensure all sales related policies and procedures are maintained.
    • Develop and demonstrate an in-depth knowledge of the creations.
    • Maintain a keen interest in the jewelry industry and market trends.

    Successful Managers should have:

    • Good common sense and an ability to problem solve.
    • Previous leadership experience, or willingness to develop these skills quickly
    • 1-5 years of retail management experience prefered
    • Candidate should be goal oriented with the ability to multi-task
    • Excellent communication skills (writing, listening, speaking, presenting).
    • Experience in selling fine jewelry, specialty, luxury and or lifestyle consumer goods strongly preferred
    • Experience working within a branded concept is preferred
    • Strong recruiting, interviewing, and staffing skills
    • Superior customer service skills
    • A passionate and enthusiastic personality
    • Experience working with IT systems, Shopify, POS, google email/drive, Slack
    • Budgeting, marketing and inventory management experience

    Benefits include

    Paid time off + sick days accrued monthly

    Sales bonus when store goals are met

    Jewelry allowance after 6 months

  • Catbird

    Store Manager

    1 day ago

    Catbird New York, United States

    Catbird is looking for an experienced retail Store Manager to join the team. As Store Manager you are responsible for store sales, people management of the store staff, and developing store processes & procedures to continuously elevate the customer experience, and overall growth ...

  • Spirit Halloween

    Store Manager

    1 week ago

    Spirit Halloween New York, United States

    Job Snapshot · **Employee Type**: · - Seasonal/Temp**Location**: · New York, NY**Job Type**: · - Other**Experience**: · - Not Specified**Date Posted**: · - 5/11/2024About Us · - Spirit Halloween was founded out of the observation of a trend on the verge of explosion. Since the op ...

  • PPG

    Store Manager

    1 week ago

    PPG New York, United States

    As a **Store Manager**, you will empower your team to achieve outstanding operational results, while delivering outstanding customer service. PPG Paints is hiring a motivated Store Manager. You will report to the Regional Manager and work on-site 100% of the time in Latham, NY. · ...

  • Rothy's

    Store Manager

    1 week ago

    Rothy's New York, United States

    **Store Manager**: · New York, NY - Upper West Side| | · At Rothy's, we know there's a better way to do business, and it starts by putting the planet and its people first. More than 166 million single-use plastic bottles and 603,000 pounds of ocean-bound marine plastic have been ...

  • poppy poppy taiwaness fried chicken

    Store Manager

    4 days ago

    poppy poppy taiwaness fried chicken New York, United States

    Overview: · **Duties**: · - Develop and implement strategies to achieve sales targets and increase profitability · - Manage day-to-day store operations, including opening and closing procedures · - Ensure the store is clean, organized, and well-maintained at all times · - Train a ...

  • Venus Et Fleur

    Store Manager

    1 week ago

    Venus Et Fleur New York, United States

    About Us: · Venus ET Fleur is a custom rose atelier that intersects the romantic tradition of sending flowers with stylish design. We specialize in lush, customizable arrangements which are everlasting roses that maintain freshness for over a year. Each personalized hand-delivery ...

  • BOURKE STREET BAKERY

    Store Manager

    1 week ago

    BOURKE STREET BAKERY New York, United States

    Are you passionate about exceptional food and coffee? Do you thrive on creating memorable experiences for customers? · Join our team as a Store Manager and lead our bustling bakeries at the iconic GRAND CENTRAL TERMINAL location. · **Qualifications** · - 2+ years of specialty RET ...

  • A

    Store Manager

    1 week ago

    A Newark, United States

    **Job Description**: · **HAVE EXPERTISE IN MEN'S APPAREL? IT'S TIME TO TAKE YOUR CAREER TO THE NEXT LEVEL** · **Reports to Regional Manager**: · As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, developm ...

  • UNOde50

    Store Manager

    3 days ago

    UNOde50 New York, United States

    **ROLE AND RESPONSIBILITIES**: · The Store Manager directs all activities related to sales, client service, operations, and talent management. · **_ Sales_** · - Achieve individual and boutique sales goals, and proactively perform against expectations. · - Monitor daily sales per ...

  • Starbucks

    Store Design Manager, Store Design

    1 week ago

    Starbucks New York, United States

    **Now Brewing - Store Design Manager #tobeapartner** · From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary lea ...

  • Iris Galerie FL LLC

    Store Manager

    5 days ago

    Iris Galerie FL LLC Times Square, United States

    **Job Posting - Store Manager** · Iris Gallery is experiencing rapid growth with over 135 open galleries to date and an expansion plan aimed at international deployment. · Iris Gallery offers its customers a unique and unforgettable experience: transforming their eye into a work ...

  • H&M

    Store Visual Manager

    3 days ago

    H&M New York, United States

    **Job Description** Overall Job Summary**: The Store Visual Manager is responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience. The Store Visual Manager will ensure the store has the Best Team and support their ...

  • Brickman's Ace Hardware

    Assistant Store Manager

    5 days ago

    Brickman's Ace Hardware New York, United States

    We are an Ace Hardware store seeking a dynamic Assistant Store Manager to join our team, playing a pivotal role in our day-to-day operations and the pursuit of company goals. · **Key Responsibilities**: · **Exceptional Customer Service**: Be the face of our store, fostering posit ...

  • Ovando Floral Design and Event Production

    Assistant Store Manager

    1 day ago

    Ovando Floral Design and Event Production New York, United States

    Job Overview: · We are seeking a highly motivated and experienced Assistant Store Manager to join our team. The Assistant Store Manager will assist the Store Manager in overseeing daily operations and ensuring the store meets its sales goals. This is a key leadership role that re ...

  • Red Apple Group

    Co-store Manager

    2 days ago

    Red Apple Group New York, United States

    Gristedes and D'Agostino's, the largest and most iconic grocery stores in New York, owned by family based business, Red Apple Group, is looking for co-store managers to oversee and manage our daily operations and meet store goals while providing excellent customer service. · **JO ...

  • MUJI U.S.A. LIMITED

    Assistant Store Manager

    3 days ago

    MUJI U.S.A. LIMITED New York, United States

    **ASSISTANT STORE MANAGER - Times Square** · **About MUJI**: · MUJI is a global retailer of high-quality, simple products across various categories - from homewares to fashion to wellness and more - that provide satisfying, expertly designed solutions for everyday needs. MUJI's f ...

  • TJ Maxx

    Assistant Store Manager

    1 week ago

    TJ Maxx New York, United States

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more ...

  • Pandora Jewelry

    Assistant Store Manager

    1 day ago

    Pandora Jewelry New York, United States

    As the largest jewellery brand in the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. · Wher ...

  • Citarella

    Assistant Store Manager

    5 days ago

    Citarella New York, United States

    Since 1912, Citarella has been a part of New York. Our name is synonymous with freshness, quality, and value. In a city that offers overwhelming variety, we proudly offer the largest selection of fresh seafood & aged prime meats along with prepared foods and gourmet groceries. · ...

  • Wireless Nation - Verizon Wireless-Zone Authorized Retailer

    Wireless Store Manager

    5 days ago

    Wireless Nation - Verizon Wireless-Zone Authorized Retailer Newark, United States

    **Store Manager Job Description** · *** · Wireless Nation, a Verizon Wireless Zone retailer, requires a diverse set of leadership skills, and as a manager, you are a master of them all. In the store's fast-paced, dynamic environment, you exhibit composure as you learn from each n ...