Jobs
>
Cleveland

    Field Service Engineer - Cleveland, United States - Agfa

    Agfa
    Agfa Cleveland, United States

    4 weeks ago

    Default job background
    Description
    We are looking for a Field Service Engineer to join our team.

    You will be responsible for properly managing a single assigned customer at one or many locations by providing the on-site support and maintenance of Agfa DR/ imaging products.


    Major responsibilities are to drive customer satisfaction through the maintenance of Agfa DR support and x-ray room/ imaging services offerings to the customer.

    Consistently seek, suggest and implement methods to improve systems and processes within the organization.

    This position will be based out of Ohio.


    Responsibilities:
    Manage all AGFA imaging equipment in assigned territory. To include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins
    Assist peer Field Service Engineers (FSE) out of territory when needed and work load permits.

    Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team.

    Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory.
    Work with sales in identifying DR prospects and provide technical support during pre and post sales activity.

    Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment).

    Installation, remedial and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on.
    Review of DR / IMAGING equipment operational function with the customer to meet training obligations during installations.
    Perform DR / IMAGING and x-ray room experience is required. Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction.

    Develops DR / x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams.

    Insures maximum DR / IMAGING uptime, performance and efficiency of all Agfa systems.
    Installs software, hardware and executes performance analysis as needed for DR and imaging.
    Defines DR / IMAGING problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques.

    Escalations:

    Initiate and follow all issues DR / IMAGING escalation processes and to keep the customer and management informed as to the status of the escalation.


    Education:
    Bachelor's Degree in a technology field
    MCSE, Network +, and CIIP Certifications are also a plus.


    Experience:


    5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems.

    Highly desired 2 to 3 years' experience in an expert or specialist level role with x-ray technology.
    Some PACS, RIS and EMR experience is desired.
    Experiences with electronic and electromechanical systems are also required.


    Specific skills:


    Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing.

    Previous DR support and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies.

    Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems.
    Excellent oral, written and interpersonal communications skills.
    Proven organizational and time management skills.
    Demonstrated experience adapting to change and managing priorities.
    Strong customer service skills in interacting with both internal and external customers.
    Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).
    Excellent understanding of the technical services business, product launch process and healthcare environment.
    Must be eligible to travel overnight both within the US and Canada.
    Experience with and understanding of DR support and x-ray room experience
    Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC).
    Ability to travel 30%, depending upon geographic location and business needs.

    What we offer now and in the future:
    Dynamic global organization with a history of innovation and strong product portfolio.
    Challenging environment combined with a supportive management structure.
    Career development and growth.
    Competitive salary and benefit package.
    Friendly work environment surrounded by dedicated and professional colleagues.


    Curious about this opportunity? We also know that a job contains more than just bullets Apply We would love to tell you more about our company, responsibilities and possibilities.

    Just apply Talk Soon.
    #J-18808-Ljbffr
  • Omega Enterprises

    Service engineer

    3 days ago

    Omega Enterprises Parma, United States

    Your tasks · Electronic consulting on service and commissioning issues, remote service, providing assistance to customers and AHS service technicians in technical problem solving · Independent diagnosis and troubleshooting on CNC machines with Siemens and/or Beckhoff controls · T ...

  • Hexagon AB

    Service Engineer, Engineering

    6 days ago

    Hexagon AB Cleveland, United States

    Hexagon's Manufacturing Intelligence · division is seeking a Service Engineer for our OH, MI, IN and KY Territories. · At · Hexagon , we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength ...

  • MRINetwork Jobs

    Service Engineer

    3 weeks ago

    MRINetwork Jobs Cleveland, United States

    Job Description · Job Description · MRI · of University Circle has partnered with a leading toner production equipment manufacturer that is expanding their footprint across the United States. We are seeking Field Service Engineers / Technicians in the greater Cleveland area. T ...

  • MRINetwork Jobs

    Service Engineer

    2 weeks ago

    MRINetwork Jobs Cleveland, United States

    Job Description · Job DescriptionMRI of University Circle has partnered with a leading toner production equipment manufacturer that is expanding their footprint across the United States. We are seeking Field Service Engineers / Technicians in the greater Cleveland area. This role ...

  • BioTalent

    Field Services Engineer

    2 weeks ago

    BioTalent Cleveland, United States

    Our client is looking for a FSE in the Cleveland OR Pittsburgh area. The Field Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment. · This role is remote with regular travel to clients around the Greater Clev ...

  • Activ8 Recruitment & Solutions

    Field Service Engineer

    6 days ago

    Activ8 Recruitment & Solutions Cleveland, United States

    An international manufacturing company specializing in machine-tool technology is looking for a Field Service Engineer based in Cleveland, OH. The ideal candidate will have a maintenance background and will be able to provide field service support up to 90% precent of the time. · ...

  • DMG MORI USA, INC

    Field Service Engineer

    3 weeks ago

    DMG MORI USA, INC Cleveland, United States

    Job Description · Job Description · Title: · Service Engineer · Reports to · : Service Coordinator · Location · : DMG MORI TC · Hours · : Monday through Friday, 8:00am to 5:00pm · Classification · : Non-Exempt · Travel · : 90% · Employment is conditioned on DMG MORI's abi ...

  • OtterBase

    Field Service Engineer

    1 week ago

    OtterBase Cleveland, United States

    Job DescriptionJob Description · Strong problem-solving skills relating to mechanical, electrical, hydraulic, and pneumatic equipment are required. Applicants should be able to study and interpret blueprints, schematics, manuals, and other machine specifications and determine ins ...

  • Mevion

    Field Service Engineer

    3 weeks ago

    Mevion Cleveland, United States

    Job Description · Job Description · Position Summary: · Reporting to a Field Service Manager, a Field Service Engineer Level 1 will maintain technical responsibility over the Mevion Medical Systems Proton Therapy System. A Field Service Engineer Level 1 will learn and become pr ...

  • Activ8 Recruitment & Solutions

    Field Service Engineer

    5 days ago

    Activ8 Recruitment & Solutions Cleveland, United States

    An international manufacturing company specializing in machine-tool technology is looking for a Field Service Engineer based in Cleveland, OH. The ideal candidate will have a maintenance background and will be able to provide field service support up to 90% precent of the time. ...

  • BioTalent

    Field Services Engineer

    3 weeks ago

    BioTalent Cleveland, United States

    Our client is looking for a FSE in the Cleveland OR Pittsburgh area. The Field Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customers equipment. · This role is remote with regular travel to clients around the Greater Clev ...

  • Charter Manufacturing Co., Inc.

    Technical Service Engineer

    2 weeks ago

    Charter Manufacturing Co., Inc. Cleveland, United States

    Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family · Charter Steel is hiring a Metallurgical Technical Service Engineer to join our growing team. · Charter Steel is see ...

  • OtterBase

    Field Service Engineer

    3 weeks ago

    OtterBase Cleveland, United States

    Job DescriptionJob Description · Strong problem-solving skills relating to mechanical, electrical, hydraulic, and pneumatic equipment are required.Applicants should be able to study and interpret blueprints, schematics, manuals, and other machine specifications and determine ins ...

  • Charter Manufacturing

    Technical Service Engineer

    2 weeks ago

    Charter Manufacturing Cleveland, United States

    Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family · Charter Steel is hiring a Metallurgical Technical Service Engineer to join our growing team. · Charter Steel is see ...

  • BioTalent

    Field Services Engineer

    1 week ago

    BioTalent Cleveland, United States

    Our client is looking for a FSE in the Cleveland OR Pittsburgh area. The Field Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment. · Have you got the right qualifications and skills for this job Find out be ...

  • W3Global Inc

    Field Services Engineer

    2 weeks ago

    W3Global Inc Cleveland, United States

    Job Description · Job DescriptionJob Title: Field Service Engineer · Location: Cleveland, OH (Hybrid role) · Role Description: · This is a full-time hybrid role, implying that the role is located in Cleveland, OH but some work from home is acceptable, for a Field Service Engineer ...

  • Marvel Consultants

    Field Services Engineer

    3 weeks ago

    Marvel Consultants Cleveland, United States

    Position Requirements: · 1. Travel domestic and internationally. · 2. Commission new equipment. · 3. Maintain / repair / rebuild existing equipment. · 4. Customer communications. · 5. Set up and test equipment at factory headquarters. · Required Skills: · 1. Self motivated ...

  • Marvel Consultants

    Field Services Engineer

    2 weeks ago

    Marvel Consultants Cleveland, United States

    Position Requirements: · Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. · 1. Travel domestic and internationally. · 2. Commission new equipment. · 3. Maintain / repair / rebuild existing equipmen ...

  • DMG MORI USA, INC

    Field Service Engineer

    2 weeks ago

    DMG MORI USA, INC Cleveland, United States

    Job Description · Job DescriptionTitle: Service Engineer · Reports to: Service Coordinator · Location: DMG MORI TC · Hours: Monday through Friday, 8:00am to 5:00pm · Classification: Non-Exempt · Travel: 90% · Employment is conditioned on DMG MORI's ability to obtain and maintain ...

  • Philips

    Field Service Engineer

    1 week ago

    Philips Cleveland, United States Full time

    JOB DESCRIPTION Job Title · Field Service Engineer (Remote/Travel: IL/IN/MI/OH/WI with Nationwide Travel) Job Description · The provides on-site, online and phone support within the zone and nationwide, as required, to resolve complex technical problems and product issues ...