Jobs
>
Denver

    Amazon Connect Platform Specialist - Denver, United States - Slalom

    Slalom
    Slalom Denver, United States

    1 week ago

    Default job background
    Description

    Who You'll Work With

    As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

    Our Contact Center Consultants excel in driving customer transformation through the development of commercial strategies, distinctive experiences, and the application of digital technologies. This role offers an exciting opportunity to work on diverse projects, ranging from contact center migrations to the integration of advanced AI-driven capabilities. We are seeking a passionate Amazon Connect Specialist to join our Global Technology team as a consultant or senior consultant.

    What You'll Do

  • Collaborate with clients to understand their business requirements and design customized contact center solutions leveraging Amazon Connect and other AWS services.
  • Lead the implementation of Amazon Connect solutions, including configuring contact flows, integrating with CRM systems, setting up telephony services, and ensuring seamless operation.
  • Develop custom solutions and integrations using AWS Lambda, AWS Step Functions, and other AWS services to meet unique business needs and enhance contact center functionality.
  • Continuously monitor and optimize Amazon Connect configurations and workflows to improve performance, scalability, and efficiency.
  • Conduct thorough testing of contact center solutions to ensure they meet quality standards, functional requirements, and client expectations.
  • Prepare comprehensive technical documentation, including architecture diagrams, deployment guides, and user manuals. Provide training and support to client teams as needed.
  • Serve as a trusted advisor to clients, providing expert guidance on contact center best practices, industry trends, and AWS capabilities.
  • Work closely with cross-functional teams, including developers, architects, project managers, and business stakeholders, to deliver integrated solutions that align with client goals and objectives.
  • Create CI/CD pipelines and/or DevOps automation.
  • Development of custom reports and dashboards.
  • Supporting or implementing amazon connect as a Salesforce ServiceCloud voice solution.

    • What You'll Bring

  • Minimum of 5 years of experience in designing, implementing, and supporting contact center solutions.
  • Extensive hands-on experience with Amazon Connect, AWS services (e.g., Lambda, S3, DynamoDB, CloudFormation), and related technologies.
  • Strong understanding of contact center concepts, such as IVR, ACD, call routing, and workforce management.
  • Proficiency in programming/scripting languages, such as Python, JavaScript, or Java.
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  • Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences.
  • AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) preferred.
  • Ability to travel up to 30% on average.

    • About Us

    Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at

    Compensation and Benefits

    Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

    Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for a consultant is $96,000 to $149,000 and the base salary pay range for a senior consultant is $110,000 to $171,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

    EEO and Accommodations

    Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

    We will accept applications on an ongoing basis until a candidate is selected for the position.

  • Choux Designs

    Social Media Specialist

    6 days ago

    Choux Designs The Plains, United States

    Job Overview: · We are seeking a talented and creative Social Media Specialist to join our team to help promote our interior design studio and cabinet company. As a Social Media Specialist, you will be responsible for managing and implementing our social media strategy, creating ...

  • MEXICAN AMERICAN OPPORTUNITY FOUNDATION

    Community Outreach Specialist

    1 day ago

    MEXICAN AMERICAN OPPORTUNITY FOUNDATION Commerce, United States

    **MEXICAN AMERICAN OPPORTUNITY FOUNDATION** · **_Position:_** Community Outreach Specialist · **_Program:_** MAOF Community Development Department · **_Salary:_** $ $23.00 per hour · **_Status:_** Full-Time (40 hours per week) · **_Reports To:_** Community Development Director an ...

  • Aramco Imports inc

    Ecommerce Marketing Specialist

    1 week ago

    Aramco Imports inc Commerce, United States

    **Benefits**: · - 401(k) · - Bonus based on performance · - Competitive salary · - Dental insurance · - Health insurance · - Paid time off · - Vision insurance · **Position Overview**: · **Tasks and Responsibilities**: · - Creates and implements ecommerce strategy across all ecom ...

  • Quad

    Client Services Coordinator

    4 days ago

    Quad Commerce, United States

    As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built ...

  • Merck Sharp & Dohme

    Complaints Specialist, Quality

    1 week ago

    Merck Sharp & Dohme West Point, United States

    **Position Overview - Basic Functions & Responsibility** · **The Quality Specialist provides direct Quality support to a production area as part of a Quality IPT (Integrated Product Team). With guidance from the Associate Director of Quality Operations, the Quality Specialist ens ...

  • The Aubuchon Company

    Accounts Payable Specialist

    6 days ago

    The Aubuchon Company Westminster, United States

    The Aubuchon Company is a 4th generation family company with 100+ retail locations that believes we don't need to choose between being a "mom and pop" and a modern-day competitor. Our success is a direct reflection of the diverse, fun and ambitious team members who deliver "The A ...

  • Fusion Dynamics

    Datacenter Operator

    1 week ago

    Fusion Dynamics Westminster, United States

    This is the work environment: · At the DATEV data center, up to productive jobs are processed daily on the mainframe. · Our team monitors these processes around the clock and ensures their smooth operation. · We provide first-level support, react immediately if there are errors i ...

  • Autowash Car Washes

    Content Specialist

    3 days ago

    Autowash Car Washes Denver, United States

    We are looking for a savvy content specialist (graphic design and/or video media) to help carry the torch of the content creation process for Autowash. As a content specialist, you will be required to identify and research desired target audiences, manage the content creation and ...

  • Innovar Group

    Lead Cloud SRE Specialist

    4 days ago

    Innovar Group Denver, United States

    Our client is hiring a Lead Cloud SRE Specialist Our client is at the forefront of cybersecurity innovation. Their robust security SAAS platform offers advanced threat detection, response, and compliance capabilities, helping clients stay ahead of cyber adversaries and maintain t ...

  • Baceline Group

    Digital Marketing Specialist

    1 week ago

    Baceline Group Denver, United States

    Baceline Group is the largest owner and operator of necessity-based Neighborhood Shopping Centers across the United States. We are seeking a dynamic Digital Marketing Specialist to join our Corporate Operations team. With a strong emphasis on supporting our small business tenants ...

  • LINKIT Enterpise BV

    Senior SAP Basis specialist

    6 days ago

    LINKIT Enterpise BV Denver, United States

    Wij zoeken voor onze Opdrachtgever een SAP Basis specialist. OpdrachtomschrijvingSamen met de twee vaste SAP Basis specialisten uitvoeren van alle reguliere en projectmatige werkzaamheden. Denk onder meer aan:Analyseren en oplossen incidentenAnalyseren, testen en installeren (sec ...

  • Pinnacle Fertility, Inc.

    Physician- Reproductive Endocrinology and Infertility

    1 week ago

    Pinnacle Fertility, Inc. Denver, United States

    Join Our Team - Reproductive Endocrinology and Infertility (REI) Physician Opportunity · About Us: · Pinnacle Fertility is a pioneering fertility care platform with a nationwide presence, deeply committed to fulfilling dreams by assisting individuals and couples in building their ...

  • PCL Construction

    Social Media Specialist

    4 days ago

    PCL Construction Denver, United States

    The future you want is within reach. · At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's nex ...

  • DaVita Inc.

    VHES III

    1 week ago

    DaVita Inc. Denver, United States

    2000 16th St, Denver, Colorado, , United States of America · Through a provided lead list, our Engagement Specialist makes outbound calls to individuals (patients and non-patients) with the goal of enrolling them in a health and wellness program. Success in this role involves rap ...

  • LINKIT Enterpise BV

    Senior SAP Basis specialist

    6 days ago

    LINKIT Enterpise BV Denver, United States

    Wij zoeken voor onze Opdrachtgever een SAP Basis specialist. · Opdrachtomschrijving · Samen met de twee vaste SAP Basis specialisten uitvoeren van alle reguliere en projectmatige werkzaamheden. Denk onder meer aan: · Analyseren en oplossen incidenten · Analyseren, testen en inst ...

  • Innovar Group

    Lead Cloud SRE Specialist

    3 days ago

    Innovar Group Denver, United States

    Our client is hiring a Lead Cloud SRE Specialist Our client is at the forefront of cybersecurity innovation. Their robust security SAAS platform offers advanced threat detection, response, and compliance capabilities, helping clients stay ahead of cyber adversaries and maintain t ...

  • Shelton Capital Management

    Marketing Content Specialist

    1 week ago

    Shelton Capital Management Denver, United States

    Marketing Content Specialist · Shelton Capital Management is seeking a Marketing Content Specialist in our Downtown Denver office. This role is crucial for driving our content strategy across owned and earned media channels, optimizing our SEO efforts, and managing our social med ...

  • Contact Government Services, LLC

    Data Specialist

    1 week ago

    Contact Government Services, LLC Denver, United States

    Data Specialist · Employment Type: Full-Time, Mid-Level · Department: Data Science · As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will regularly load large volumes of production data; running exports from th ...

  • Zayo Group

    Salesforce Configuration Admin Specialist

    1 week ago

    Zayo Group Denver, United States

    Company Description · Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildin ...

  • Creative Financial Staffing

    IT Support Specialist Manager

    1 week ago

    Creative Financial Staffing Denver, United States

    IT Support Specialist Manager · Role Mission · The IT Support Specialist first and second levels of technical support to teachers and staff, and assists the Managing Director of Technology in installing, configuring, operating, and maintaining the schools' technology infrastructu ...