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SMB Customer Success Manager - Boston, United States - Overjet
Description
Overjet is on a mission to improve oral health for all.Our cutting-edge artificial intelligence technology encodes dentist-level training and analysis into scalable software tools.
Today, our flagship products are used by some of the country's largest insurance companies, dental support organizations, and dental practices to enable the best patient care.
We're building an ambitious team of data scientists, software engineers, clinicians, and business thinkers and doers.
Overjet is backed by an amazing consortium of Venture Capital including General Catalyst, Insight Partners, Crosslink Capital and the E14 Fund.
The company has raised nearly $80 million in capital to accelerate talent acquisition and product development driven by strong demand for Overjet's dental AI.
The Role
We're looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our SMB customers thrive with Overjet's software platform.
This person will be integral to the success of our private practice clients, with a keen focus on reducing churn + solving complex challenges as they arise.
ResponsibilitiesManaging hundreds of SMB accounts, working primarily with dental office leadership
Use data to create project plans that increase customer usage and customer ROI
Act as a product expert answering reactive needs for your customers and proactively calling out areas of opportunity
Develop and execute save plans based on leading indicators or customer concerns
Develop and document repeatable plays and resources for other team members
Support the "total office" concept, ensuring every member of the dental office staff is engaged
Partner with the operations team to develop automation to allow you to serve a large SMB book of business
Drive expansions and upsell of new modules and software additions to existing customers
Partner with leadership to help mold the future of SMB Customer Success at Overjet
Qualifications
3+ years of experience in customer success in B2B SaaS required
Excellent communication and interpersonal skills
Exceptional organizational skills
Excitement to learn about artificial intelligence and dentistry
Strong work ethic to achieve results in a high-growth startup environment
Experience in insurance, dental, and healthcare is a plus but not required
Why Overjet?
Competitive Compensation and Equity
Fully Remote Working Policy for US Based Employees
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible Time Off and company paid holidays
Annual Learning and Development Stipend
Work from Home Stipend
Overjet's Values
Excellence:
We set ambitious goals and strive for excellence.
Velocity:
We focus, act with urgency, and deliver results.
Ownership:
We take ownership, dive deep and solve problems.
Win-win: We play to win, setting ourselves and our customers up for success.
Growth:
We stay curious, seek feedback, and continuously learn and grow.
Company Recognition
2024 — #48 on BuiltIn's Best Places to Work 2024
2023 — #29 on Linkedin's Top Startups 2023: The 50 U.S. companies on the rise
2023 — Fast Company World Changing Ideas for Overjet's FDA-cleared dental AI
2023 — Fast Company World Most Innovative Companies
2023 — Fast Company Top 10 Healthcare Companies in the World
2022 AI-50 Forbes
Start-ups to Watch in Built in Boston
2021 AI 100 Ranking, showcasing the 100 most promising private artificial intelligence companies in the world - CB Insights
2021 Digital Health 150, highlighting the 150 most promising private digital health companies in the world - CB Insights
2020 & 2019 Digital Health 150 - CB Insights
EEOC
Overjet is an equal opportunity employer.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply
If you are a Colorado resident: Please contact us by emailing to receive compensation and benefits information for this role.
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