Customer Service Representative - Piscataway, United States - Cascades

Cascades Piscataway, United States

6 hours ago

Description

**Location:** Piscataway, NJ, US **CASCADES**

Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that customers have come to rely on.

****Your challenge****

Reporting to the Customer Service Supervisor, the Customer Service Representatives mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades sales and profitability.

****Your responsibilities****

Proactively respond to customer needs in a timely manner

Integrate and adhere to changes to ensure accounts are properly manage

Collaborate with other departments to review issues and obtain answers related to shipping and/or inventory availability

Commit to supporting business objectives

Work closely with different departments involved in new product launches

When requested, create reports to monitor KPIs

From time to time, participate in special projects related to customer care

Support and engage in cross training to support activities of the department

Abide by Cascades best practices for transaction processing, including order entry, shipment creation, inventory confirmation, OTIF etc.

Timely handling and resolution of customer complaints

Ability to identify potential issues and proactiveness to managing them

Capacity to accurately treat data consistently throughout the different functions of SAP

****Your background and strengths****

High school diploma or equivalent

Customer service experience is a definite asset

Proven track record of providing world class customer service

Positive attitude, driven to contribute to a positive and productive teamwork environment

Ability to communicate well with different internal and external customers and colleagues

Computer literate, good command of Microsoft programs especially Excel. Knowledge of SAP is an asset

Proven track record in problem solving and ability to deliver high service results in a changing environment

Adaptability and time management

**#revealyourpotential #LifeAtCascades**

Cascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.

**About Cascades**

Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.

**Job Segment:** Customer Service Representative, ERP, SAP, Customer Service, Technology

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