Call Center Customer Service Representative - Keasbey, United States - Equiliem

Equiliem
Equiliem
Verified Company
Keasbey, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Summary:

This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.


Essential Functions:


  • Train, explain tasks, and assist in the solution of customer problems.
  • Identify and assess customer's needs to achieve satisfaction.
  • Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Go the extra mile to engage customers.
  • Key in new box information for all accounts.
  • Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
  • Responsible for taking paperwork from the "ready to be filed tray" and placing it in each customer's folder.
  • At the end of each month, responsible for storing the previous month's files in VRC boxes.
  • Work on special projects as required by the Customer Service Manager or Director of
  • Operations or as needs arise.

Requirements:


Competencies:


  • Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
  • Must have some computer knowledge.
  • Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
  • Ability to work with external customers, potential customers, vendors, and suppliers.
  • Able to retain knowledge of services lines, prices, and delivery times.
  • Ability to multitask, prioritize and manage time effectively.
  • Flexible, spontaneous, and able to deal with the unexpected.

Physical Demands:
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs.

While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.


Education and Eligibility Requirements:


  • One (1) years' experience.
  • Knowledge and abilityEnglish and grammar.
  • Pleasant telephone voice/manner.
  • Ability to operate simple office equipment sufficiently to perform the job.
  • Typing skills (preferably 4555 wpm) with % accuracy.
  • Must have proven customer support experience.
  • Must know 10key by touch.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job.

Activities, duties, and responsibilities may change at any time with or without notice.


Work Hours:


  • 8am5pm; Monday-Friday

Pay:
$18.00 per hour


Expected hours:
No less than 40 per week


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • Inperson

Shift availability:

  • Day Shift (required)

Ability to Commute:

  • Keasbey, NJ (required)

Work Location:
In person
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