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New Holland

    Customer Service Representative - New Holland, United States - Superior Products Support LLC

    Superior Products Support LLC
    Superior Products Support LLC New Holland, United States

    2 weeks ago

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    Description

    Starting out in 1978, Superior Outdoor Products offers high-quality, easy-to-install fencing and railing products for your outdoor living spaces. As a company, we look for team players who want to be problem solvers and grow continuously. In return, our company offers a respectful workplace where new ideas are celebrated, and individuals are challenged to be the best versions of themselves.

    Work Week: Monday - Friday

    Hours: 7:00 am - 4:00 pm. Additional overtime may be required.

    Benefits:

    • Medical, Dental, and Vision Insurance
    • 401k Retirement plan
    • Eligible to start with up to 15 days of PTO.
    • 9 Paid Holidays
    • Eligible for insurance after 30 days of employment
    • Employer-paid short-term and long-term disability insurance
    Key Duties:
    • Deliver superior service by identifying and resolving problems and issues.
    • Maintain a working knowledge of our products, services, and promotions.
    • Identify opportunities to upsell or solve customers' problems.
    • Be customer-centric by always being polite and professional.
    • Provide cohesive support to the sales & marketing team.
    • Operate effectively in a cross-functional team environment.
    • Provide value to internal and external customers.
    • Create and pursue a self-development plan.
    • Ensure a positive customer experience
    .Job Requirements:
    • Communication, both oral and written.
    • Critical Evaluation and problem-solving skills.
    • Relationship Management.
    • Ethical Practice.
    • Excellent phone skills.
    • Attention to detail.
    • Reliable attendance.
    • Proven leadership aptitude.
    • Desire to grow professionally.
    Education and Experience

    Required:
    • High school diploma or equivalent
    • 1-3 years of sales support/customer service experience
    • Microsoft Office, Typing, Computer Skills experience.
    Preferred:
    • 3+ years in a customer service or inside sales role
    • Familiarity with building products or the fencing industry
    • Experience working within a cross-functional team.
    • Associate or bachelor's degree


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